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CONDITIONS GÉNÉRALES DE GARANTIE BOSCH, LIMITATION DE RESPONSABILITÉ ET INDEMNITÉ CONCERNANT CERTAINES PIÈCES DE RECHANGE AUTOMOBILES VENDUES EN AFRIQUE
Version June, 2018
The products marketed by Robert Bosch Africa (hereinafter referred to as "Bosch"), namely the multi-brand automotive spare part (hereinafter referred to as "products"), are subject to extensive quality controls. The trust of our customer users in our products entitles the customer to the Bosch warranty granted under the terms and conditions described below (hereinafter referred to as "the Bosch warranty").
1. Territorial extent
The Bosch warranty applies to Bosch products purchased within Africa. Products purchased outside the aforementioned geographical area are subject to the guarantee conditions issued by the Bosch Group entity of the geographical area concerned.
2. Bosch warranty validity
The customer user must send his warranty claim to his reseller. For it to be valid, it is necessary to return the unassembled product, accompanied by the proof of purchase (copy of the invoice, receipt or delivery note) mentioning the date of acquisition, the name of the buyer and the name of the reseller;
The Bosch warranty applies only to the first user of the product and applies only to new products.
The Bosch warranty no longer applies if the product has been damaged during service and / or repair and / or replacement of original parts by persons other than those authorized by Bosch.
3. Exclusions from the Bosch guarantee
The guarantee comes in the context of a normal use of the product. It therefore covers defects attributable to materials and defects in manufacture or assembly.
Are excluded from the Bosch warranty:
4. Warranty period
The warranty is provided in accordance with our valid terms of delivery during the warranty period. The warranty period for our products is 12 months from installation of the item or from delivery of the item to the end customer, in accordance with MA delivery term.
The beginning of the warranty period according to the MA terms of delivery is the date on which the use of the products/parts commences (i.e. for vehicle and engine equipment the registration date of the vehicle) or the installation, sale or shipping of the goods, respectively. (Date of installation or purchase invoice)
Taking the vehicle out of service temporarily does not extend the warranty period.
The warranty period does not recommence following repair or replacement delivery/ follow-up service. (MA terms of delivery)
5. MA warranty terms & Conditions:
5.1 Complaints and Notification of Defects.
5.1.1 The customer must notify us in writing immediately, no later than 15 days after receipt of the goods, of any recognizable defects. Adhesive labels on the boxes, labels showing the con-tents and the control slips enclosed with the shipment shall be submitted to us together with the notification of the defect. Any other defects must be notified by the customer in writing immediately after discovery thereof.
5.1.2 The date of receipt by us of notification of a defect shall determine whether or not notification is in good time.
5.1.3 If the notification of a defect is unjustified we shall be entitled to demand compensation from the customer for any expenses we have incurred unless the customer can prove that it is not at fault regarding the unjustified notification of a defect.
5.1.4 Claims on account of defects shall be excluded if the notification of the defect is not received in good time.
5.2 Defects/ Defects of Title.
5.2.1 Claims on account of defects shall become time-barred after a period of 12 months. The foregoing provision shall not apply insofar as longer time bar periods are prescribed by statute pursuant to Section 438 para 1 (2) (building constructions and goods for building constructions), Section 479 para 1 (claim to recourse) and Section 634a (construction defects) German Civil Code [BGB].
5.2.2 The time bar period for defects commences as follows:
a) in case of products for vehicle and engine equipment on the date on which the product is put into use, i.e. in case of original equipment on the date of first registration of the vehicle and in other cases upon installation, but no later than 6 months after delivery of the product (date of transfer of risk);
b) in all other cases upon delivery of the product (date of transfer of risk).
5.2.3 If a defect arises during the time bar period the cause of which already existed on the date of transfer of risk, we may effect subsequent performance at our discretion either by remedying the defect or delivering a defect-free product.
5.2.4 The time bar does not start to run again as a result of the sub-sequent performance.
5.2.5 If subsequent performance should be abortive, the customer may – without prejudice to any claims to damages – rescind the contract or reduce the amount of payment in accordance with statutory provisions.
5.2.6 Claims by the customer because of expenditure required for the purpose of subsequent performance, in particular costs of transport, transportation, labour and materials, shall be governed by statutory provisions. They shall, however, be excluded insofar as such expenditure is increased due to the fact that the product delivered was subsequently taken to a place other than the branch operation of the customer unless such removal is in accordance with the designated use of the product.
5.2.7 Claims for subsequent performance do not exist in case of merely inconsiderable deviation from the quality agreed upon or in case of only minor impairment to the use of the product. Further rights shall remain unaffected hereby.
5.2.8 The following are not deemed to be defects:
Claims on account of defects do not exist if the product is modified by third parties or due to the installation of parts manufactured by third parties unless the defect has no causal connection with the modification.
We assume no liability for the quality of the product based on the design or choice of material insofar as the customer stipulated the design or material.
5.2.9 Claims to recourse against us by the customer shall only exist insofar as the customer has not reached any agreements with its customer which are more far-reaching than statutory claims on account of defects, for instance accommodation agreements.
5.2.10 Claims on account of defects including claims to recourse by the customer shall be excluded insofar as the customer has had the defect remedied by a specialised workshop/service station not authorised by us.
5.2.11 Clauses 2.3, 2.6, 2.7 shall not apply insofar as our product was proved to be sold by the customer or customer of the customer to a consumer without being processed or installed into another product.
BOSCH WARRANTY TERMS & CONDITIONS AND LIMITATION OF LIABILITY IN RESPECT OF CERTAIN AUTOMOTIVE SPARE PARTS SOLD IN KENYA1
Updated May 2023
Introduction
1. The terms and conditions in this document apply to the sale by Robert Bosch East Africa Limited (Bosch) of certain new automotive spare parts (including automotive spare parts from the following brands: [Belts, Braking systems, Diesel systems, Filtration, Gasoline systems, Rotating Machines, Sensors, Spark Plugs and Wiper systems] (MA Product/s) to:
1.1. Bosch distributors appointed as such by Bosch in terms of a written distribution agreement (Bosch Distributor/s); and
1.2. Bosch Car Service workshops and Bosch Diesel Service workshops appointed by Bosch in terms of a written franchise agreement (Bosch Workshop/s).
2. This document forms part of the relevant distribution or franchise agreement between Bosch and a Bosch Distributor or Bosch Workshop and must be read with that agreement. If there is a conflict between this document and the relevant agreement, the provisions of this document will prevail.
3. Wherever this document refers to Bosch’s discretion, it shall mean the sole and exclusive discretion of Bosch.
The Bosch Warranty
4. Subject to the terms and conditions of this document, Bosch warrants in favour of its Bosch Distributors and Bosch Workshops that should any MA Product require repair or replacement as a result of an unforeseeable product failure attributable to faulty material and/or workmanship during the manufacturing process, such MA Product will be repaired or replaced, at Bosch’s discretion, free of charge to the relevant Bosch Distributor or Bosch Workshop (Bosch Warranty).
Limitations and Exclusions
5. The Bosch Warranty is given only in respect of MA Products sold within Kenya, Tanzania, Uganda to Bosch Distributors and Bosch Workshops. For clarity, the Bosch Warranty is not given in respect of:
5.1. any products, other than MA Products, which are manufactured or sold by Bosch;
5.2. any used products (including used MA Products);
5.3. Batteries
5.4. any products (including MA Products) sold outside Kenya, Tanzania, Uganda; or
5.5. MA Products sold to any person other than a Bosch customers.
6. Unless otherwise required under applicable Kenyan law, the Bosch Warranty is not given in respect of MA Products sold to Bosch Distributors and Bosch Workshops in terms of a distribution or franchise agreement which specifically excludes warranties.
7. In addition to any other exclusions recorded elsewhere in this document, the Bosch Warranty excludes the following:
7.1. normal wear and tear arising out of the use of the MA Products for the purpose for which they were intended and, without limiting the generality of the aforegoing, all MA Products which are, in the discretion of Bosch, considered wear parts that require regular replacement, including without limitation brake pads, certain brake disks, carbon sets, cables, and other consumables;
7.2. damage or defect which, in the discretion of Bosch, results from the improper handling, storage, assembly, installation or use;
7.3. damage or defect which, in the discretion of Bosch, results from non-compliance with the relevant installation or handling regulations;
7.4. damage or defect which, in the discretion of Bosch, results from excessive strain or use;
7.5. damage or defect resulting from a cause which is, in the discretion of Bosch, external to the part including without limitation shock, fall, misuse, manipulation error, humidity, excessive heat, or any impregnation with a liquid;
7.6. damage or defect which, in the discretion of Bosch, results from non-compliance with the instructions for maintenance and use relating to the relevant MA product;
7.7. damage or defect which does not, in the discretion of Bosch, affect the proper functioning of the relevant MA Product including without limitation aesthetic damage such as scratches;
7.8. damage or defect which, in the discretion of Bosch, arises in connection with the liability of a third party or results from any intentional or fraudulent misconduct;
7.9. costs and damages which, in the discretion of Bosch, are caused by the poor quality of the power supply to the relevant MA Product including without limitation faulty electrical voltage or voltage error;
7.10. damage or defect which, in the discretion of Bosch, results from the use of unsuitable accessories with the relevant MA Product;
7.11. damage or defect which, in the discretion of Bosch, is caused by a force majeure event and in this regard a “force majeure event” shall mean any exceptional event or circumstance which is beyond the reasonable control of Bosch;
7.12. any damage or defect to MA Products which have been modified by third parties;
7.13. damage or defect which, in the discretion of Bosch, arises during any installation, service or repair carried out on it, or the vehicle in which it is used, by persons other than those authorized by Bosch (which persons shall be those specified on the packaging of the MA Product in question);
7.14. any damage or defect to MA Products which have been specially manufactured to the design and specification of a Bosch Distributor or Bosch Workshop; and
7.15. any damage or defect to MA Products which have not been processed or installed into another product as prescribed by Bosch including an MA Product affixed to another part before installation.
Warranty Period
8. The Warranties are given for a period of 12 months commencing on the date of invoice in respect of the sale of the MA Product in question to the relevant end user or Bosch Workshop (Warranty Period).
9. The Warranty Period will not be interrupted or extended under any circumstances including:
9.1. if the vehicle in which the relevant MA Product is used out of service (whether temporarily or permanently); or
9.2. for such period that the relevant MA Product, of the vehicle in which the relevant MA Product is used, is undergoing repairs or awaiting replacement delivery or follow up service.
10. The Warranty Period in respect of an MA Product which is repaired or replaced by Bosch shall not start anew after the MA Product in question has been repaired or replaced. The Warranty Period in respect of an MA Product which is repaired or replaced shall instead continue only for the unexpired duration of the original Warranty Period (unless otherwise required under applicable Kenyan law).
Warranty Claims
11. Claims under the Bosch Warranty (Warranty Claim) can only be made by a Bosch Distributor or a Bosch Workshop. A person who purchased MA Products from a Bosch Distributor or a Bosch Workshop may only make a Warranty Claim through the relevant Bosch Distributor or Bosch Workshop and may not make a Warranty Claim directly to Bosch unless Bosch agrees otherwise in writing.
12. In addition to the other provisions in this document, a Warranty Claim is only valid if:
12.1. it is accompanied by:
12.1.1. the relevant MA product;
12.1.2. proof of purchase (such as a copy of the invoice, receipt or delivery note);
12.1.3. confirmation of the date on which the relevant MA Product was purchased;
12.1.4. confirmation of the name of the Bosch Distributor or Bosch Workshop which purchased the relevant MA Product;
12.1.5. a description of the defect;
12.1.6. the box/es, with the original adhesive labels, of the relevant MA Product/s; and
12.1.7. labels showing the contents and the control slips enclosed with the shipment relating to the sale of the MA Product in question by the relevant Bosch Distributor or Bosch Workshop to its end-customer;
12.2. in the case of MA Products with defects which are, in the discretion of Bosch, recognizable defects, it is made in writing within 15 days after receipt thereof by the relevant Bosch Distributor or Bosch Workshop;
12.3. in the case of MA Products with defects which are, in the discretion of Bosch, not recognizable defects, it is made in writing within 2 days of discovery of the defect;
12.4. in all other cases not provided for in clauses 12.2 and 12.3, it is made upon delivery of the relevant MA Product.
13. The date of receipt by Bosch of a Warranty Claim will determine whether or not the Warranty Claim was made within the timeframes contemplated in clauses 12.2 to 12.4 above. Except as otherwise provided for by law, Bosch may, in its discretion, reject any Warranty Claims made out of time.
14. Bosch may, at its discretion, either replace or repair the MA Product in respect of which a Warranty Claim is approved. The Warranty Period in respect of an MA Product which is repaired or replaced shall be in accordance with clause 10.
15. Bosch may recover from the relevant Bosch Distributor or Bosch Workshop all costs or expenses incurred by Bosch in respect of a Warranty Claim which is rejected regardless of the reason for the rejection.
Limitation of Liability
16. Notwithstanding any provisions in this document to the contrary, the relevant Bosch Distributor or Bosch Workshop shall only be liable for loss or damage which arises as a direct result of the negligence or wilful misconduct or fraud or corruption of that Bosch Distributor or Bosch Workshop or any person for whom that Bosch Distributor or Bosch Workshop is vicariously liable at law. In the event of the aforementioned causes arising, both direct and indirect losses or damages shall be recovered.
ANNEX A – WARRANTY MANAGEMENT PROCEDURE
Automotive Aftermarket Spare Parts Products (excluding batteries)
To further clarify the provisions, it is specified that the warranty on Automotive Aftermarket Spare Parts Products (excluding batteries) is managed by Robert Bosch East Africa Ltd (hereinafter also referred to as "Bosch") through authorized service centers (Bosch Service and / or Bosch Diesel Center, hereinafter also only "warranty centers") as a timely technical guarantee on the individual product.
The Distributor is obliged to notify Bosch by e-mail to aftermarket.KE@bosch.com address that it wishes to be combined with one or more warranty centers. This preventive matching is necessary before performing any warranty verification activity and is aimed at improving the procedure, since the computer system can directly create a list of warranty centers chosen by the Distributor.
Considering that for each defective product / spare part must be activated, through the warranty center, a technical report to the manufacturer, it is necessary that the data relating to the installation on the vehicle of the product / spare part itself are available.
In light of the above, it is therefore essential that at the time of the warranty request a copy of the fiscal document for the installation of the product / spare part (tax receipt or invoice) is available and that the data relating to:
Any warranty claim for the defective product/spare part by the Distributor must always be accompanied by the "Bosch Product Warranty Request Form" completed in the part reserved for the Distributor.
Find the warranty form here
Warranty claims must be submitted within a maximum of 2 (two) months from the "Date of failure", understood as the date on which the fault occurred.
Following the technical examination, the warranty center will evaluate whether or not to accept the warranty. In case of acceptance of the warranty request, the warranty center will proceed, where possible, to repair the faulty product / spare part.
For some specific products/spare parts, additional testing at the Bosch factory may be required, subject to destructive testing. We specify from now on that in case of refusal of the warranty request by the factory, the products / spare parts examined will then be returned by the warranty center to the Distributor in the state in which they are after the factory inspection.
In case of refusal of the warranty claim, the Distributor may be charged by the warranty center for any costs incurred for the inspection. In this regard, we suggest that you independently agree with the warrantee center on any rates.
Automotive Aftermarket Spare Parts Products (batteries only)
Considering that the guarantee for the proper functioning of Bosch products is recognized and issued by our company with this Agreement a consideration for the management of warrantees is introduced between the parties in favour of the Distributor who will carry out warranty interventions on the Batteries marketed by Bosch (hereinafter "Bosch Batteries"). The Distributor undertakes to intervene without delay on the Bosch Batteries, upon presentation of the relevant receipt or purchase invoice, carrying out the necessary interventions in a workmanlike manner, with the utmost diligence and promptness, as well as and replacing, if necessary, the product that is defective and with charges and costs to be borne entirely by the Distributor.
In the face of the management of the above warrantees, the Distributor will be recognized on purchases of Bosch Batteries products made as follows:
The consideration for the management of the warrantees will be recognized to the Distributor quarterly with the issuance by the same of an invoice subject to ordinary VAT towards us following our account statement.
For the determination of the turnover related to the purchases of Bosch Batteries products on which the "Fee for the management of Warranties" indicated above will take into account all invoices issued by Bosch to the Distributor net of VAT, discounts, credit or debit notes to adjust them, including any returns of products during the calendar year. Also excluded are transport, adjustment of battery raw material costs, other taxes or legal charges that may have come into force even after the date of subscription of this document.
In connection with the aforementioned warranty interventions relating to the Bosch Batteries, the Distributor hereby undertakes to indemnify and hold Bosch harmless and harmless from any claims that may be made against Bosch by Distributors of the same Distributor, as well as by end consumers. This means that in relations with its Distributors. as well as with the final consumer, the Distributor will be obliged to guarantee, assuming the relative obligations, the proper functioning of Bosch products and carry out all interventions under warranty without any charge, of any type and kind, can be traced back to Bosch. It is also understood that, for the purpose of granting the consideration for the management of warrantees, Bosch may always reserve the right to verify and evaluate the existence of the real defectiveness of the product as well as the validity and effectiveness of the warranty interventions carried out by the Distributor and the related costs charged to the final consumer, as well as verifying whether the latter are actually due according to the WARRANTY paragraph of the Bosch General Terms and Conditions. It is understood that when carrying out warranty work on Bosch products, the Distributor must always act in compliance with the provisions of the paragraph WARRANTY of the Bosch General Terms and Conditions, as well as the applicable legislation.
Updated June, 2018
The warranty is provided in accordance with our valid terms of delivery during the warranty period. The warranty period for our products is 12 months from installation of the item or from delivery of the item to the end customer, in accordance with AA delivery term.
Version Juin 2018
Les produits commercialisés par Robert Bosch Africa (ci-après dénommée « Bosch »), c'est-à-dire les pièces de rechange automobiles multi-marques (ci-après dénommées les « produits »), font l'objet de contrôle qualité complets. La confiance de nos clients dans nos produits leur donne droit à la garantie Bosch accordée selon les conditions générales décrites ci-dessous (ci-après dénommée la « garantie Bosch »).
1. Etendue territoriale
La garantie Bosch s'applique aux produits Bosch achetés en Afrique. Les produits achetés en dehors de la zone géographique susmentionnée sont soumis aux conditions de la garantie établies par l'entité du Groupe Bosch de la zone géographique concernée.
2. Validité de la garantie Bosch
L'utilisateur client doit envoyer sa réclamation dans le cadre de la garantie à son revendeur. Pour qu'elle soit valable, il est nécessaire de renvoyer le produit non monté, accompagné de sa preuve d'achat (copie de la facture, du reçu ou du bon de livraison), mentionnant la date de l'achat, le nom de l'acheteur et celui du revendeur.
La garantie Bosch s'applique uniquement au premier utilisateur du produit et uniquement aux produits neufs.
La garantie Bosch ne s'applique plus si le produit a été endommagé lors de son entretien et/ou ses réparations et/ou du remplacement des pièces d'origine par des personnes autres que celles qui sont agréées par Bosch.
3. Exclusions de la garantie Bosch
La garantie est fournie dans le cadre d'une utilisation normale du produit. Par conséquent, elle couvre les anomalies attribuables au matériel et les défauts de fabrication ou de montage.
Sont exclus de la garantie Bosch :
4. Période de garantie
La garantie est fournie conformément à nos conditions de livraison en vigueur pendant la période de garantie. La période de garantie de nos produits est de douze (12) mois à compter de l'installation de l'élément ou de sa livraison au client final, conformément aux conditions de livraison MA.
Selon les conditions de livraison MA, le début de la période de garantie est la date de début de l'utilisation des produits/pièces (c'est-à-dire la date d'immatriculation du véhicule pour les équipements du moteur et du véhicule) ou l'installation, la vente ou l'expédition des biens, respectivement. (Date d'installation ou facture d'achat)
La période de garantie n'est en aucun cas prolongée si le véhicule est temporairement hors service.
La période de garantie ne reprend pas après un service de suivi/livraison à la suite de réparations ou d'un remplacement. (Conditions de livraison MA)
5. Conditions générales de la garantie MA
5.1. Réclamations et notification des défauts.
5.1.1 Le client doit nous signaler immédiatement par écrit, au plus tard quinze (15) jours après la réception de la marchandise, tout défaut apparent. Les étiquettes adhésives sur les boîtes, les étiquettes indiquant le contenu et les fiches de contrôle jointes à l’envoi doivent nous être remises en même temps que la notification du défaut. Tout autre défaut doit être signalé par écrit par le client immédiatement après sa découverte.
5.1.2 La date de réception de la notification d’un défaut par nos soins déterminera si la notification est faite à temps ou non.
5.1.3 Si la réclamation d’un défaut n’est pas justifiée, nous sommes en droit d’exiger du client le remboursement des frais que nous avons engagés, à moins que le client puisse prouver qu’il n’est pas en faute pour la réclamation injustifiée d’un défaut.
5.1.4 Les réclamations pour défauts sont exclues si la notification n’est pas reçue à temps.
5.2. Défauts/Vices de titre.
5.2.1 Les réclamations pour défauts sont prescrits après un délai de douze (12) mois. La disposition précédente ne s’applique pas dans la mesure où des délais de prescription plus longs sont prévus par la loi, conformément à l’article 438, paragraphe 1 (2) (construction de bâtiments et biens de construction), à l’article 479, paragraphe 1 (droit de recours) et à l’article 634a (défauts de construction) du Code civil allemand [BGB].
5.2.2 Le délai de prescription des défauts commence à courir comme suit :
a) dans le cas de produits pour véhicules et moteurs, à la date de mise en service du produit, c’est-à-dire, dans le cas d’équipements d’origine, à la date de la première immatriculation du véhicule, et dans les autres cas, lors de l’installation, mais au plus tard six (6) mois après la livraison du produit (date du transfert de risque) ;
b) dans tous les autres cas, à la livraison du produit (date du transfert des risques).
5.2.3 Si un défaut survient pendant la période de prescription, dont la cause existait déjà à la date du transfert de risque, nous pouvons, à notre discrétion, procéder à l’exécution ultérieure en réparant le défaut ou en réexpédiant un produit sans défaut.
5.2.4 La période de prescription ne recommence pas à courir en raison de l’exécution ultérieure.
5.2.5 Si l’exécution ultérieure s’avère infructueuse, le client peut, sans préjudice d’un éventuel recours en dommages et intérêts, résilier le contrat ou réduire le montant du paiement, conformément aux dispositions légales.
5.2.6 Les droits du client au titre des dépenses nécessaires à l’exécution ultérieure, en particulier les frais de transport, de main-d’œuvre et de matériel, sont soumis aux dispositions légales. Ils sont toutefois exclus dans la mesure où ces dépenses sont augmentées du fait que le produit livré a été transporté ultérieurement dans un lieu autre que celui de la succursale du client, à moins que l’enlèvement ne soit conforme à l’utilisation prévue du produit.
5.2.7 Il n’y a pas de droit à l’exécution ultérieure en cas d’écart négligeable par rapport à la qualité convenue ou même en cas d’altération mineure de l’utilisation du produit. Les autres droits demeurent inchangés.
5.2.8 Les éléments suivants ne sont pas considérés comme des défauts :
Les réclamations pour vices n’existent pas si le produit est modifié par des tiers ou en raison de l’installation de pièces fabriquées par des tiers, à moins que le vice n’ait pas de lien de causalité avec la modification.
Nous n’assumons aucune responsabilité quant à la qualité du produit basée sur la conception ou le choix du matériau ,dans la mesure où le client a choisi la conception ou le matériau.
5.2.9 Le client ne peut faire valoir des droits de recours à notre encontre que dans la mesure où il n’a pas conclu avec son client des accords plus étendus que ceux prévus par la loi en raison de défauts, par exemple des contrats d’hébergement.
5.2.10 Les droits pour vices, y compris les droits de recours du client, sont exclus, dans la mesure où le client a fait réparer le défaut par un atelier spécialisé/une station-service non agréé(e) par nous.
5.2.11 Les clauses 2.3, 2.6 et 2.7 ne s’appliquent pas, dans la mesure où il est avéré que notre produit a été vendu par le client ou par le client du client à un consommateur sans avoir été traité ou installé dans un autre produit.
BOSCH WARRANTY TERMS & CONDITIONS, LIMITATION OF LIABILITY AND INDEMNITY IN RESPECT OF CERTAIN AUTOMOTIVE SPARE PARTS SOLD IN SOUTH AFRICA
1. The terms and conditions in this document apply to the sale by Robert Bosch (Pty) Ltd (Bosch) of certain new automotive spare parts (including automotive spare parts from the following brands: [Belts, Braking systems, Diesel systems, Filtration, Gasoline systems, Rotating Machines, Sensors, Spark Plugs and Wiper systems] (MA Product/s) to:
4. Subject to the terms and conditions of this document, Bosch warrants in favor of its Bosch Distributors and Bosch Workshops that should any MA Product require repair or replacement as a result of an unforeseeable product failure attributable to faulty material and/or workmanship during the manufacturing process, such MA Product will be repaired or replaced, at Bosch’s discretion, free of charge to the relevant Bosch Distributor or Bosch Workshop (Bosch Warranty).
5. The Bosch Warranty is given only in respect of MA Products sold within South Africa to Bosch Distributors and Bosch Workshops. For clarity, the Bosch Warranty is not given in respect of:
5.3. any products (including MA Products) sold outside South Africa; or
5.4. MA Products sold to any person other than a Bosch customers.
6. The Bosch Warranty is not given in respect of MA Products sold to Bosch Distributors and Bosch Workshops in terms of a distribution or franchise agreement which specifically excludes warranties.
7.6. damage or defect which, in the discretion of Bosch, results from non-compliance with the instructions for maintenance and use relating to the relevant MA Product;
7.13. damage or defect which, in the discretion of Bosch, arises during any installation, service or repair carried out on it, or the vehicle in which it is used, by persons other than those authorized by Bosch (which persons shall include installers approved by the Retail Motor Industry Organisation in South Africa or such other persons specified on the packaging of the MA Product in question);
8. The Warranties are given for a period of 12 months commencing on the date of invoice in respect of the sale of the MA Product in question to the relevant End User or Bosch Workshop (Warranty Period).
9.2. for such period that the relevant MA Product, of the vehicle in which the relevant MA Product is used, is undergoing repairs, or awaiting replacement delivery or follow up service.
10. The Warranty Period in respect of an MA Product which is repaired or replaced by Bosch shall not start anew after the MA Product in question has been repaired or replaced. The Warranty Period in respect of an MA Product which is repaired or replaced shall continue only for the duration of the original Warranty Period.
12.1.1. the relevant MA Product;
12.3. in the case of MA Products with defects which are, in the discretion of Bosch, not recognizable defects, it is made in writing immediately upon discovery of the defect;
12.4. in all other cases not provided for in clauses 11.2 and 11.3, it is made upon delivery of the relevant MA Product.
13. The date of receipt by Bosch of a Warranty Claim will determine whether or not the Warranty Claim was made within the timeframes contemplated in clauses 11.2 to 11.4 above. Except as otherwise provided for by law, Bosch may, in its discretion, reject any Warranty Claims made out of time.
14. Bosch may, at its discretion, either replace or repair the MA Product in respect of which a Warranty Claim is approved. The Warranty Period in respect of an MA Product which is repaired or replaced shall be in accordance with clause 9.
16. Notwithstanding any provisions in this document to the contrary, the relevant Bosch Distributor or Bosch Workshop shall only be liable for loss or damage which arises as a direct result of the negligence or willful misconduct or fraud or corruption of that Bosch Distributor or Bosch Workshop or any person for whom that Bosch Distributor or Bosch Workshop is vicariously liable at law. In the event of the aforementioned causes arising, both direct and indirect losses or damages shall be recovered.
8. The Warranties are given for a period of 12 months commencing on the date of invoice in respect of the sale of the MA Product in question to the relevant End User or Bosch Workshop(Warranty Period).