Privacy statement

Robert Bosch East Africa Ltd, (hereinafter “RBKE” or “We” or “Us”) welcomes you to our internet pages and mobile applications (together also referred to as “Online Offers”). We thank you for your interest in our company and our products.

1. Robert Bosch East Africa respects your privacy

The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.

The applicable Data Law for Kenya is the Data Protection Act, 2019.

2. Controller

RBKE is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.

Our contact details are as follows: Robert Bosch East Africa Ltd | P.O. Box 66156-00800 | Nairobi | KENYAVisitor address: 7th Floor, Delta Chambers, Waiyaki Way, P.O. Box Number: 66156-00800 WestlandsTel. +254 715 377 877

3. Collection, processing, and usage of personal data

3.1 Processed categories of data

The following categories of data are processed:

• Communication data (e.g., company name, department, name, position, telephone, cellular phone, e-mail, telefax, address, IP address, language, country)
• Classification of the company (e.g., wholesaler, workshop, central purchasing, retailer, extra loyalty member, etc.).

3.2 Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

3.3 Processing purposes and legal basis

We as well as the service providers commissioned by us; process your personal data for the following processing purposes:

• Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent. (Legal basis: Consent / legitimate interest on our part in direct marketing if in accordance with data protection and competition law).
• Product or customer surveys performed via email and/or telephone subject to your prior express consent. (Legal basis: Consent).
• Resolving service disruptions as well as for security reasons. (Legal basis: Fulfillment of our legal obligations within the scope of data security and legitimate interest in resolving service disruptions as well as in the protection of our offers).
• Safeguarding and defending our rights. (Legal basis: Legitimate interest on our part for safeguarding and defending our rights).

4. Log files

Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

We store log files to determine service disruptions and for security reasons (e.g., to investigate attack attempts) for a period of 12 weeks and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used for analysis purposes (without the IP address or without the complete IP address) see module “Advertisements and/or market research (including web analysis, no customer surveys)”.

In log files, the following information is saved:

• IP address (internet protocol address) of the terminal device used to access the Online Offer;
• Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
• Name of the service provider which was used to access the Online Offer;
• Name of the files or information accessed;
• Date and time as well as duration of recalling the data;
• Amount of data transferred;
• Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player); http status code (e.g., “Request successful” or “File requested not found”).

5. Children

This Online Offer is not meant for children under 18 years of age.

6. Data transfer to other controllers

Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. On the legal basis and the recipients or categories of recipients can be found in the Section – Processing purposes and legal basis. Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

7. Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.

8. Duration of storage, retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g., we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g., due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

9. Usage of Cookies

In the context of our online service, cookies and tracking mechanisms may be used.

Cookies are small text files that may be stored on your device when visiting our online service.

Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.

9.1 Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service. It is generally possible to use the online service without any cookies that serve non-technical purposes.

9.2 Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.

Such cookies will be deleted when you leave the website.

10. Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.

Note: The settings you have made refer only to the browser used in each case.

When visiting our website, you will be asked in a cookie layer whether you consent to our using of any marketing cookies or tracking mechanisms, respectively.

In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.

General

By using marketing cookies and tracking mechanisms we and our partners can show you offerings based on your interests, resulting from an analysis of your user behavior:

• Statistics
  By using statistical tools, we measure e.g., the number of your page views.
• Conversion Tracking
  Our conversion tracking partners place a cookie on your computer (“conversion cookie”) if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.
• Social Plugins
  Some of the pages of our online service involve content and services of other providers (e.g., Facebook, twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on “social plugins” (see no 13).

Please note that using the tools might include transfer of your data to recipients outside of the EEA where there is no adequate level of data protection to the GDPR (e.g., the USA). For more details in this respect, please refer to the following description of the individual marketing tools:

• Name: Google Analytics
  Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  Function: Analysis of user behavior (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking, and retargeting in conjunction with Google Ads.
• Name: Google Tag Manager
  Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  Function: Administration of website tags via a user interface, integration of program codes on our websites.
• Name: Google Ads
  Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  Function: Placement of advertisements, remarketing, conversion tracking
  Further information is available at: https://adssettings.google.com/authenticated.
• Name: New Relic Browser
  Provider: New Relic, Inc., 188 Spear Street #1200, San Francisco, CA 94105, USA
  Function: For the purpose of tracking user experience and troubleshooting customer issues or complaints, the transfer of your personal data to the above controller is required.

11. Google

11.1 Google Maps

This page uses the map service Google Maps via an API. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

For the use of the functions of Google Maps it is necessary to store your IP address. This information is usually transmitted to a server of Google LLC in the USA and saved there. The provider of this page does not have any influence on this transmission of data.

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy retrievability of the places listed by us on the website. This represents a predominant legitimate interest on our part within the meaning of article 6 section 1 lit. f GDPR.

Please see the privacy policy of Google for more information on the handling of user data:
https://www.google.de/intl/de/policies/privacy/.

11.2 Google web fonts

This site uses so-called web fonts of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA for the uniform display of fonts. When you access a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose, the browser you are using has to connect to the servers of Google. This informs Google that our website was accessed via your IP address. The use of Google web fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a predominant legitimate interest on our part within the meaning of article 6 section 1 lit. f GDPR.

Your computer will use a standard font if your browser does not support web fonts.

For more information about Google web fonts please see https://developers.google.com/fonts/faq and the privacy policy of Google: https://www.google.de/intl/de/policies/privacy/.

12. Content Delivery Network of Microsoft Azure

In order to optimize the loading times of this website, we use a so-called “Content Delivery Network” (CDN) Services, offered by public cloud from Microsoft, Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA.

The use of the CDN Services represents a predominant legitimate interest within the meaning of article 6 section 1 lit. f GDPR.

In context of this processing, personal data is transmitted to the USA. The Transmission is based on European Standard Contractual Clauses in which Microsoft guarantees to comply with the European data protection law for its provided services.

Further information about the privacy policy of Microsoft is available here: https://privacy.microsoft.com/en-us/privacystatement.

13. Social Plugins

In our online offer, we use so-called social plugins of different social networks; these will be described individually in this section.

On application of the plugins, your Internet browser will establish a direct connection to the servers of the respective social network. Hereby the relevant provider obtains the information that your Internet browser has called up the corresponding page of our online offer, even if you do not possess a user account with the provider or are not currently logged in with the provider. Log files (including the IP address) are directly transmitted from your Internet browser to a server of the relevant provider where they are stored if necessary. The headquarters of the provider or his/her server could be located outside the EU or the EEA (e.g., in the USA).

The plugins are independent extensions of the providers of social networks. Therefore, we have no influence on the extent of the data collected and stored by the social network providers via the plugins.

The purpose and extent of the collection, the further processing of the data by the social network as well as your associated rights and setting options for the protection of your private sphere can be taken from the data protection notice of the respective social network.

You should not use the respective plugins if you do not want social network providers to obtain data concerning this online offer or to continue to use this data.

13.1 Social plugins with 2-click solution

With a so-called 2-click solution, we protect you from having your visits to our websites recorded and evaluated by social network providers as standard. When you access a page of our internet offer, which contains such plugins, these are initially deactivated. The plugins are not activated until you click the provided button.

13.2 Facebook plugins

94304, USA, and under www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland (“Facebook”). You will find an overview of the plugins from Facebook and their appearance here:
https://developers.facebook.com/docs/plugins/?locale=en_EN; you will find information on data protection at Facebook here: http://www.facebook.com/policy.

13.3 X plugins

X is provided by X Corp., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. You will find an overview of the plugins from X and their appearance here: https://developer.twitter.com/; you will find information on data protection at X here: https://twitter.com/de/privacy.

13.4 LinkedIn plugins

LinkedIn is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). You will find an overview of the plugins from LinkedIn and their appearance here: https://developer.linkedin.com/plugins; you will find information on data protection at LinkedIn here: https://www.linkedin.com/legal/privacy-policy.

13.5 WhatsApp

WhatsApp Messenger, or simply WhatsApp, is an American freeware, cross-platform centralized messaging and voice-over-IP service owned by Facebook, Inc. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other content. Wikipedia

14. External Links

Our online offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing, and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.

15. Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.

16. Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

17. User rights

To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

17.1 Right to information and access

You have the right to obtain confirmation from us about whether your personal data is being processed, and, if this is the case, access to your personal data.

17.2 Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes, or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

17.3 Restriction of processing

As far as statutory requirements are fulfilled, you have the right to demand for restriction of the processing of your data.

17.4 Data Portability

As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – that we transfer those data to a third party.

17.5 Right of objection

17.5.1 Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please consider that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

17.5.2 Objection to data processing based on the legal basis of “legitimate interest”

In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on “legitimate interest”. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

17.6 Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

17.7 Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us.

Office Of The Data Protection Commissioner Kenya Ground Floor, CA Centre,

P.O Box 30920 Waiyaki-Way, Westlands, Kenya

General enquiries email: info@odpc.go.ke

18. Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.

19. Contact

If you wish to contact us, please find us at the address stated in the "Controller" section (see no. 2).

To assert your rights and to notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-dataprotection

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch South Africa Pty (Ltd)
Private Bag X118
Midrand

SOUTH AFRICA

or

E-mail to: DPO.southafrica@za.bosch.com

Effective date: [2022.05.27]

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us in the event you have a complaint.

This policy applies to

(i) all those who visit our website;

(ii) business customers (including e.g. Independent Workshops/ Repairers, Wholesalers, Bosch Car Service and Bosch Diesel Centre/Service workshops ); and

(iii) consumers (including e.g. Vehicle Owners)

to that extent relevant to those individuals and except where the policy indicates otherwise.

Our 'Group' refers to the constituent companies of Robert Bosch GmbH.

1. Who we are

Robert Bosch Egypt LLC, (hereinafter “RBEG” or “We” or “Us”)

Robert Bosch Egypt (Bosch) trading as the brands, known as but not limited to Bosch Automotive, Bosch Car Service, Bosch Diesel Centre/Service, Beissbarth, Robinair, Bosch eXchange, Extra. "We" collect, use and are responsible for, certain personal information about you ("personal data"). We are a data controller or possessor under data protection laws and will apply local data laws to protect data in our possession or control.

2. Controller

RBEG is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.

Our contact details are as follows: Robert Bosch Egypt (LLC) 12 Kamal El Din Hussein Street, 6th floor, Sheraton, Cairo, Egypt, aftermarket.eg@eg.bosch.com

3. Bosch respects your privacy

The protection of your privacy in the processing of your personal data is an important concern which we pay special attention to during our business operations. We use ("process") your personal data collected during your visit to our website and when you provide your personal data to us in other ways, in a confidential manner and solely in accordance with the law.

3. The personal data we collect and use

Information collected by us

If you are a consumer:

We may collect your personal data when you provide it to us through our website, if you write to us or telephone our offices or if you provide your details to us through a third party (including through a Bosch Car Service or Bosch Diesel Centre/ Service workshop.) Your information may be provided to us in the following ways:

• if you contact us to register to receive our newsletter and/or to register to our loyalty programmes
• If you contact our customer services team or other team at Robert Bosch Egypt Limited to enquire about our products and services or to provide feedback to us on our products and services.
• The personal data which we collect about you may include your name, postal address, your email address, contact telephone number and details of any comments or feedback which you provide to us.

If you are a business customer:

We may collect your personal data when you provide it to us through our website or ‘Bosch Wiper Blade App or when you purchase products or make enquiries about our products and services, enter a competition, register to receive our newsletters or join our loyalty programmes. We may collect this information directly through the website or app or if you provide your details over the telephone, or by post.

We may collect your company name, contact name, billing address, delivery address details, your email address, date of birth, gender, contact telephone number, type of workshop and details of any comments or feedback which you or a third party provides to us.

We will also require your credit card details. We will use this information to supply you with the products and services, such as training, to recover debt and to help us prevent fraud.

We may also collect and process records of any correspondence and communications with us and a record of transaction history and details of transactions conducted on our site or through our app is kept by us together with details of the fulfilment of any order.

We may receive personal information about you from other sources such as stockists of our products, from consumers who register their products with us and from third parties who work with us in connection with our sites and services. We may also obtain your personal data through third parties such as the [e.g. Distributor] or if you or your employer or educational provider submits your details in connection with one of our training courses. Third-party service providers may, without limitation, be appointed to provide technical support, process your transactions and maintain your accounts or to run promotions or marketing campaigns. We may have access to any personal information provided to such vendors, service providers and third party e-commerce services.

We may monitor, record, store and use any telephone, email or other communication you provide in order to: check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.

What other information do we collect?

As you move around our site, subject to appropriate consents being obtained, we will collect information about your visit, such as which pages you visit, how often you visit and what links you click on.

This will include technical information such as Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform and information about your visit such as: the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We may also receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that personal data that it may be shared internally and combined with personal data collected on this site for the purposes set out in this policy, including helping us to build a profile of you to get to know you better, and so that we can personalize and enhance your customer experience with us.

4. How do we use your personal information?

Information you give to us

We will use this information:

• to carry out our obligations arising from any agreements entered into between you and us and to provide you with the information, products and services that you request from us;
• to carry out appropriate and necessary investigations and discharge our legal and regulatory obligations and duties, including to comply with anti-fraud and anti-money laundering requirements;
• to send you a welcome email to verify your account when you register with the site and other emails for the purposes of providing any services, products, competitions or promotions to you, including in relation to account management or system maintenance;
• to provide you with marketing information about other services or products we offer that are similar to those that you have already purchased, or services or products you have consented to receiving on the site or; to notify you about changes to our services and/or products;
• build a profile of you, your preferences and your habits in order to personalize and enhance your customer experience; to provide customer support; and/or
• to ensure that content from the site is presented in the most effective manner for you and for your computer.

We may use the personal data we collect about you on an anonymised basis to create statistics and anonymised information which we then share with third parties including ad networks, search engines and analytics providers.

Please note we will not use any financial or credit card information for any purpose other than to discharge our legal/regulatory duties and to process payments paid by you for our products and services or due to you by agreement (e.g. refunds).

Information we collect about you

We will use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to carry out appropriate and necessary investigations and discharge our legal and regulatory obligations and duties, including to comply with anti-fraud and anti-money laundering requirements, and (where applicable) to safeguard our staff and other customers / users in respect of unlawful, disruptive or objectionable behaviour on our premises or on our website;
• to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
• to enhance our website experience to ensure you receive a personalized and continuously improving customer service;
• to allow you to participate in interactive features of our website, when you choose to do so;
• as part of our efforts to keep our website safe and secure;
• to deliver (whether directly or indirectly via third parties) effective and personalized marketing material and content of Robert Bosch Egypt Limited and where you have consented, other companies within our Group and to assist us in the improvement and optimization of advertising, marketing material and content, our services and the sites;
• to measure, understand or monitor the effectiveness of advertising, promotions, marketing material and content and any joint initiatives with our affiliates, suppliers, partners, subcontractors and other selected third parties; build a profile of you, your preferences and your habits;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you were permitted; and/or
• to make suggestions and recommendations to you and other users of our site or services about goods or services that may interest you or them.

Information we receive from other sources

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

5. Using your information in accordance with data protection laws

Data protection laws require that we meet certain conditions before we are allowed to use your data in the manner described in this privacy policy. We take our responsibilities under data protection laws extremely seriously, including meeting these conditions. To use your personal data, we will rely on the following conditions, depending on the activities we are carrying out:

• Compliance with legal obligations: As an entity established under the laws of Egypt Robert Bosch Egypt Limited is obliged to comply with these laws and guidance provided by regulatory bodies. In particular, we will need to process your personal data to verify your identity, establish your age, verify your source of funds for anti-money laundering and fraud purposes, and to establish whether you have been barred from any stores which stock our products or from using our site due to objectionable behaviour. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.
• Necessary for the entry into / performance of a contract: When you enter into a transaction with us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to purchase goods from us), we will need to collect and process your personal data. Failure to provide the requisite personal information on sign-up and financial information on entering into the transaction or objecting to this type of processing / exercising your deletion rights will unfortunately mean we cannot provide our goods / services to you.
• Consent: We may send you marketing messages by email, text message or telephone about us and our products and offers where you have not unsubscribed and where you have purchased products or other services from us. We may also send you information by post on the products and services which we provide which we believe may be of interest to you. We provide easy ways to stop our marketing, and you can opt out at any time.

If you are not a customer of ours but you have provided us with consent to use your details for marketing purposes, then we may also contact you about our products and services.

If you have confirmed that you would like to hear from us about other the products and services of other companies in the Bosch Group then we will use your details to contact you with marketing information about such products and services.

If you have confirmed that you would like to hear directly from other members of our Group about such party’s products and services then we will share your details with such third party so they can contact you about their products and services.

In each of the situations above, you have the right to withdraw your consent at any time and can object to processing of this nature. Where you consent to us sending you marketing information, we will treat this as lasting for 24 months unless we tell you otherwise at the time.

Legitimate interests:

To use your personal data for any other purpose described in this privacy policy, we will rely on a condition known as "legitimate interests". It is in our legitimate interests to collect your personal data as it provides us with the information that we need to provide our services to you more effectively. This requires us to carry out a balancing test of our interests in using your personal data (for example, in order to provide you with the information, products and services that you request from us), against the interests you have as a citizen and the rights you have under data protection laws (for example, to not have your data sold to third party marketing companies without your knowledge, or not store your personal data in insecure or unstable countries or regions). The outcome of this balancing test will determine whether we can use your personal data in the ways described in this privacy policy. We will always act reasonably and give full and proper consideration to your interests in carrying out this balancing test.

6. How long we keep your information for

When your data is no longer required for the purposes listed above, we will delete it within the periods set out below:

• Marketing consents will be refreshed or deleted after 24 months;
• Marketing emails and other communications where possible will typically be deleted after 24 months.

Any other information will typically be deleted within 7 years from the data of our last positive interaction with you. This data is archived where customers are inactive for a period of 12 months. In some circumstances, some of your data will be deleted in much shorter timescales, where possible (e.g. copies of marketing emails and other communications). We keep your personal information for 7 years, to enable us to retain the information we may require for legal and regulatory purposes.

7. Marketing

We want to keep you informed about all our products, promotions and news, and where you have indicated you are happy to receive marketing by email, SMS or phone we will keep in touch with the latest news. We may also send you relevant information on products and services which we think may be of interest to you - you can easily opt out of this at any time by contacting as indicated below.

If you are an existing customer, we will contact you by e-mail, SMS, post or phone with information about products and services similar to those which you have already purchased from us.

If you have not made a purchase from us, and where we permit other companies in the Bosch Group to use your data, we (or they) will contact you with marketing if you have consented to this.

We may also send updates and marketing from the other companies in our Group about their products, promotions and news to you on their behalf where you have consented to this.

If you prefer not to continue to receive promotional or marketing information from us or from the other companies in our Group, please use the unsubscribe function in the information we send you or alternatively write to our Data Security Officer using details below.

8. Disclosures

We may disclose your personal data to any member of our Group (being our subsidiaries, our ultimate holding company and its subsidiaries.

We will only share your personal information with other members of our Group for marketing purposes where you have expressly opted-in/consented to the disclosure of your personal data for these purposes.

We will only disclose your information to

• business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; e.g. service providers who operate elements of our site service and process personal data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. We may also disclose your personal data to our supply and delivery partners for the purpose of processing and fulfilling your order. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of data protection law.
• members of our Group and third party suppliers and service providers for the purposes listed under How do we use your personal information? above;
• third party suppliers and service providers to the extent they assist our Group with its legal / regulatory obligations e.g. providers of services in respect of anti-money laundering, fraud, verification etc.;
• selected third parties so that they can contact you with details of the services that they provide, where you have expressly opted-in/consented to the disclosure of your personal data for these purposes;
• analytics and search engine providers that assist us in the improvement and optimization of our site and other selected third parties; and
• your employer, educational institution (e.g. school, college or university), email or internet provider, parents (if you are under the age of 18) or law enforcement agencies, or other appropriate third parties, where we consider your behaviour to be unlawful, offensive, inappropriate or objectionable in one of our training facilities;

We will disclose your personal information to third parties:

• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• in the event of any insolvency situation (e.g. the administration or liquidation) of Robert Bosch Egypt Limited or any of its Group;
• if Robert Bosch Egypt Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• to protect the rights, property or safety of us, our staff, our customers, or others. This includes exchanging information with other companies and organizations (including without limitation, other third parties, your employer, educational institution, email or internet provider, your parents (if you are under the age of 18) and law enforcement agencies) for the purposes of staff and customer safety, crime prevention, fraud protection and credit risk reduction; and
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or regulatory requirements or in order to enforce or apply any provisions of our terms and conditions or the terms of any other agreement, or otherwise for the prevention or detection of fraud or crime.

In assessing your request for goods or services, we may use your personal data for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against fraud prevention schemes. At all times where we disclose your personal data it will remain secure.

9. Where we store your personal data

The personal data that we collect from you may be stored on secure information technology systems in another country which are operated by us or on our behalf by third parties. Some data processing in relation to web and email services and delivery of any products ordered by you is carried out on our behalf by a third party We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy and data protection law.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.

10. Protecting your information

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we feel you will benefit from greater security whilst using our site.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Cookies

Our site uses cookies, as almost all websites do, to help provide you with the best experience we can. For more information, please see our Cookies Policy.

11. Third party services

Bosch websites may contain links to third-party websites operated by providers that are not associated with us. After you click the link, we no longer have any influence over the collection, storage, or processing of any personal data transmitted by clicking the link (such as IP address or URL of the page that contains the link), as the behaviour of third parties is, by nature, beyond our control.

Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

YouTube

Our Online Offers use the YouTube video platform which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA („YouTube”). YouTube is a platform which allows the playback of audio and video files. When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data processor. We are not responsible for the processing of such data by YouTube. Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.

Google Analytics

Our Google Analytics which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA analyses user behavior (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads.

Google Tag Manager

The Google Tag Manager is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Its function is the administration of website tags via a user interface, integration of program codes on our websites.

Name: New Relic Browser

Provider: New Relic, Inc., 188 Spear Street #1200, San Francisco, CA 94105, USA

Function: For the purpose of tracking user experience and troubleshooting customer issues or complaints, the transfer of your personal data to the above controller is required.

Social Plugins

In our online offer, we use so-called social plugins of different social networks; these will be described individually in this section.

On application of the plugins, your Internet browser will establish a direct connection to the servers of the respective social network. Hereby the relevant provider obtains the information that your Internet browser has called up the corresponding page of our online offer, even if you do not possess a user account with the provider or are not currently logged in with the provider. Log files (including the IP address) are directly transmitted from your Internet browser to a server of the relevant provider where they are stored if necessary. The headquarters of the provider or his/her server could be located outside the EU or the EEA (e.g. in the USA).

The plugins are independent extensions of the providers of social networks. Therefore, we have no influence on the extent of the data collected and stored by the social network providers via the plugins.

The purpose and extent of the collection, the further processing of the data by the social network as well as your associated rights and setting options for the protection of your private sphere can be taken from the data protection notice of the respective social network.

You should not use the respective plugins if you do not want social network providers to obtain data concerning this online offer or to continue to use this data.

a. Social plugins with 2-click solution

With a so-called 2-click solution, we protect you from having your visits to our websites recorded and evaluated by social network providers as standard. When you access a page of our internet offer, which contains such plugins, these are initially deactivated. The plugins are not activated until you click the provided button.

b. Facebook plugins

94304, USA, and under www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland (“Facebook”). You will find an overview of the plugins from Facebook and their appearance here:https://developers.facebook.com/docs/plugins/?locale=en_EN; you will find information on data protection at Facebook here: http://www.facebook.com/policy.

c. X plugins

X is provided by X Corp. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. You will find an overview of the plugins from X and their appearance here: https://developer.twitter.com/; you will find information on data protection at X here: https://twitter.com/de/privacy.

d. LinkedIn plugins

LinkedIn is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). You will find an overview of the plugins from LinkedIn and their appearance here: https://developer.linkedin.com/plugins; you will find information on data protection at LinkedIn here: https://www.linkedin.com/legal/privacy-policy.

12. Your rights

You have a number of rights under data protection law in relation to the way we process your personal data, although these are not absolute and in some instances we may be unable to accept your request, in which case we will respond to you to explain why. These are set out below. You may contact us using the details on our site (or by contacting us directly – details below) to exercise any of these rights and we will respond to any request received from you within one month from the date of the request.

Number description of right

• Right 1: A right to access personal data held by us about you.
• Right 2: A right to require us to rectify any inaccurate personal data held by us about you.
• Right 3: A right to require us to erase personal data held by us about you. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with Right 6 below).
• Right 4: In certain circumstances, a right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but we require the data for the purposes of dealing with legal claims.
• Right 5: In certain circumstances, a right to receive personal data, which you have provided to us, in a structured, commonly used and machine readable format. This right will only apply where the processing is based on consent or a contract (see above) and the processing is carried out by automated means. You also have the right to require us to transfer this personal data to another organisation, at your request.
• Right 6: A right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights or which are for the establishment, exercise or defence of legal claims.
• Right 7: A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affect you.
• Right 8: A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products.

13. Updating your information

If you believe your details are incorrect you can amend your details by contacting us at the address provided below.

14. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

This policy was last reviewed and updated: November 2020

Contact

If you wish to contact us, please find us at the address stated in the "Controller" section (see no. 2).

To assert your rights and to notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-dataprotection

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
Postfach 30 02 20
70442 Stuttgart

GERMANY

or

mailto: DPO@bosch.com.

Nous vous prions de bien vouloir lire attentivement la présente notice de sécurité, car elle contient des informations importantes sur qui nous sommes, comment et pourquoi nous collectons, utilisons et partageons les informations personnelles, vos droits relatifs à vos informations personnelles, ainsi que la façon de nous contacter en cas de réclamation.

Cette politique s'applique à

(i) toutes les personnes qui visitent notre site Web ;

(ii) tous les clients professionnels (notamment les ateliers/réparateurs indépendants, les grossistes, les ateliers Bosch Car Service et Bosch Modules & Concepts) ;

et (iii) tous les consommateurs (notamment les propriétaires de véhicules)

Dans la mesure applicable à ces personnes et sauf indication contraire de la politique.

Notre "Groupe" se rapporte aux entreprises constituant Robert Bosch GmbH.

1. Qui nous sommes

Robert Bosch Morocco SARL AU (Bosch) faisant affaires sous les enseignes comprenant, mais sans s'y limiter, Bosch Automotive, Bosch Car Service, Bosch Modules & Concepts, Beissbarth, Robinair, Bosch eXchange, Extra. "Nous" collectons, utilisons et sommes responsables de certaines informations personnelles vous concernant ("données personnelles"). Nous possédons ou contrôlons les données conformément aux lois sur la protection des données, et nous appliquerons les lois locales sur les données en notre possession ou contrôle.

2. Contrôleur

RBMR est le responsable du traitement de vos données; les exceptions sont décrites dans cet avis de protection des données. Nos coordonnées sont les suivantes: Robert Bosch Morocco SARL AU, Siège Social : 1100 Bd El Qods, Casablanca Nearshore Park, Shore 14, 1er étage, N°101 Sidi Maarouf - Casablanca – Maroc.
Email : AfterMarket.MA@ma.bosch.com

3. Bosch respecte votre vie privée

La protection de votre vie privée lors du traitement de vos données personnelles est un sujet important, auquel nous accordons une attention toute particulière lors de nos opérations commerciales. Nous utilisons ("traitons") vos données personnelles qui ont été collectées lors de votre visite sur notre site Web et lorsque vous nous les fournissez vos par tout autre moyen, de manière confidentielle et uniquement dans le respect de la loi.

4. Les données personnelles que nous collectons et utilisons

Informations que nous collectons

Si vous êtes un consommateur :

Nous pouvons collecter vos données personnelles lorsque vous nous les fournissez via notre site Web, si vous nous écrivez, si vous téléphonez à nos bureaux ou si vous nous fournissez vos informations via un tiers (y compris via un atelier Bosch Car Service ou Bosch Modules & Concepts). Vos informations peuvent nous être fournies comme suit :

• Si vous nous contactez pour vous inscrire à notre newsletter et/ou nos programmes de fidélité ;
• Si vous contactez l'équipe de notre service ou tout autre équipe de Robert Bosch Morocco SARL AU pour obtenir des informations sur nos produits et services, ou pour nous faire part de vos commentaires sur nos produits et services.
• Les données personnelles que nous collectons à votre sujet incluent votre nom, votre adresse postale, votre adresse e-mail, votre numéro de téléphone et les détails de tous les commentaires que vous nous faites parvenir.

Si vous êtes un client commercial :

Nous pouvons collecter vos données personnelles lorsque vous nous les fournissez via notre site Web ou sur l'application Bosch Wiper Blade, ou lorsque vous achetez des produits, vous renseignez sur nos produits et services, participez à un concours, vous inscrivez à nos newsletters ou rejoignez nos programmes de fidélité. Nous pouvons collecter ces informations directement via le site Web, l'application, vos appels téléphoniques ou le courrier.

Nous pouvons collecter le nom de votre entreprise, le nom du contact, l'adresse de facturation, les informations sur l'adresse de livraison, votre adresse e-mail, votre date de naissance, votre sexe, le numéro de téléphone du contact, le type d'atelier et les détails de tous les commentaires que vous ou un tiers nous faites parvenir.

Nous aurons également besoin des détails de votre carte bancaire. Nous utiliserons ces informations pour vous proposer des produits et services, comme des formations, pour recouvrer des créances et pour nous aider à prévenir les fraudes.

Nous pouvons également collecter et traiter les dossiers relatifs à toutes les correspondances et communications avec nous. En outre, nous conservons avec les informations relatives à l'exécution de toutes les commandes un dossier de l'historique des transactions et des détails des transactions effectuées sur notre site Web ou via l'application.

Nous pouvons recevoir des informations personnelles vous concernant d'autres sources, comme des revendeurs de nos produits, de consommateurs qui enregistrent leurs produits auprès de notre entreprise et de tiers qui travaillent avec nous dans le cadre de nos sites et services. Nous pouvons également obtenir vos données personnelles par des tiers, comme le [distributeur], ou si vous, votre employeur ou votre prestataire de formation envoyez vos informations en rapport avec l'une de nos formations. Les prestataires de services tiers peuvent, sans s'y limiter, être désignés pour fournir une assistance technique, traiter vos transactions et gérer vos comptes, ou encore pour lancer des promotions ou des campagnes marketing. Nous pouvons avoir accès à toutes les informations personnelles fournies à ces fournisseurs, prestataires de services et services de commerce électronique tiers.

Nous pouvons contrôler, enregistrer, stocker et utiliser tous les appels téléphoniques, e-mails ou autres communications que vous fournissez afin de : vérifier toutes les instructions qui nous ont été données, à des fins de formation, de prévention des délits et d'amélioration de la qualité de notre service client.

Quelles autres informations collectons-nous ?

Lorsque vous accédez à notre site Web, selon que vous avez obtenu les autorisations appropriées, nous collectons des informations relatives à votre visite, comme les pages consultées, la fréquence de vos visites et les liens sur lesquels vous avez cliqué.

Cela inclut des informations techniques, comme l'adresse du protocole Internet (IP) utilisée pour connecter votre ordinateur à Internet, vos informations de connexion, le type et la version de votre navigateur, votre système d'exploitation et votre plateforme, ainsi que des informations sur votre visite, telles que : le flux de clics des URL (Uniform Resource Locators) vers, via et depuis notre site Web (date et heure comprises), les produits que vous avez visualisés ou recherchés, les temps de réponse des pages, les erreurs de téléchargement, la durée des visites sur certaines pages, les informations d'interaction avec les pages (comme le défilement, les clics et les passages de la souris), les méthodes utilisées pour quitter la page, ainsi que tous les numéros de téléphone utilisés pour appeler le numéro de notre service client.

Nous pouvons également recevoir des informations vous concernant si vous utilisez les autres sites Web que nous gérons ou les autres services que nous fournissons. Dans ce cas, nous vous informerons lorsque nous collecterons ces données personnelles qui pourront être partagées en interne et combinées avec les données personnelles collectées sur ce site Web aux fins décrites dans la présente politique, y compris pour nous aider à créer un profil de vous, afin de mieux vous connaître et de pouvoir personnaliser et améliorer votre expérience client avec nous.

5. Comment utilisons-nous vos informations personnelles ?

Informations que vous nous fournissez

Nous utiliserons ces informations :

• Pour nous acquitter de nos obligations découlant de tous les accords passés entre vous et nous, afin de vous fournir les informations, produits et services que vous nous demandez ;
• Pour effectuer les enquêtes appropriées et nécessaires et pour exercer nos obligations légales et réglementaires, y compris pour nous conformer aux exigences en matière de lutte contre le blanchiment d'argent et la fraude fiscale ;
• Pour vous envoyer un e-mail d'accueil, permettant de vérifier votre compte lorsque vous vous inscrivez sur le site Web, ainsi que d'autres e-mails, permettant de vous fournir tous les services, produits, concours ou promotions, notamment en rapport avec la gestion des comptes ou la maintenance du système ;
• Pour vous fournir des informations marketing sur d'autres services ou produits que nous proposons et qui sont semblables à ceux que vous avez déjà achetés, ou des services ou produits que vous avez accepté de recevoir sur le site Web, ou encore pour vous notifier des modifications apportées à nos services et/ou produits ;
• Pour concevoir un profil de vous, de vos préférences et de vos habitudes, afin de personnaliser et d'améliorer votre expérience client ; pour offrir une assistance client ; et/ou
• Pour garantir que le contenu du site Web est présenté de la manière la plus efficace qui soit pour vous et votre ordinateur.

Nous pouvons utiliser vos données personnelles que nous collectons de manière anonyme, afin de créer des statistiques et des informations anonymes que nous partagerons ensuite avec des tiers, y compris des réseaux publicitaires, des moteurs de recherche et des fournisseurs d'analyses.

Veuillez noter que nous n'utiliserons pas les informations financières ou de carte bancaire à des fins autres que l'exercice de nos obligations légales/réglementaires et que le traitement des paiements que vous avez effectués en échange de nos produits et services, ou qui vous sont dus conformément à l'accord (comme les remboursements).

Informations que nous collectons à votre sujet

Nous utiliserons ces informations :

• Pour administrer notre site Web et pour les opérations internes, notamment le dépannage, l'analyse des données, les tests, la recherche et à des fins de statistiques et d'enquêtes ;
• Pour effectuer les enquêtes appropriées et nécessaires et pour exercer nos obligations légales et réglementaires, y compris pour nous conformer aux exigences en matière de lutte contre le blanchiment d'argent et la fraude fiscale, et (le cas échéant) pour protéger notre personnel et les autres clients/utilisateurs quant au comportement illégal, perturbateur ou répréhensible dans nos locaux ou sur notre site Web ;
• Pour améliorer notre site Web, afin de garantir que le contenu est présenté de la manière la plus efficace qui soit pour vous et votre ordinateur ;
• Pour améliorer notre expérience du site Web, afin de vous garantir que vous recevez un service client personnalisé et continuellement amélioré ;
• Pour vous permettre de participer à des fonctionnalités interactives de notre Web, le cas échéant ;
• Dans le cadre de nos efforts pour assurer la sécurité de notre site Web ;
• Pour fournir (directement ou indirectement via des tiers) un contenu et un matériel marketing de Robert Bosch Morocco SARL AU efficaces et personnalisés et, lorsque vous y avez consenti, d'autres entreprises de notre Groupe, et pour nous aider à améliorer et optimiser la publicité, le contenu et le matériel marketing, nos services et les sites Web ;
• Pour mesurer, comprendre ou contrôler l'efficacité des publicités, des promotions, du contenu et du matériel marketing, ainsi que de toutes les initiatives communes avec nos affiliés, fournisseurs, partenaires, sous-traitants et d'autres tiers sélectionnés ; pour créer un profil de vous, de vos préférences et de vos habitudes ;
• Pour mesurer ou comprendre l'efficacité des publicités que nous vous proposons, à vous et aux autres utilisateurs, et pour vous fournir des publicités pertinentes, le cas échéant ; et/ou
• Pour faire des suggestions et des recommandations à vous et aux autres utilisateurs de notre site Web ou de nos services relatifs aux biens ou services pouvant être dignes d'intérêt.

Informations que nous recevons d'autres sources

Nous combinerons ces informations avec celles que vous nous fournissez et celles que nous collectons à votre propos. Nous utiliserons ces informations et les informations combinées aux fins décrites ci-dessus (selon les types d'informations que nous recevons).

6. Utilisation de vos informations conformément aux lois sur la protection des données

Les lois sur la protection des données exigent que nous répondions à certaines conditions avant d'être autorisés à utiliser vos données de la manière décrite dans la présente politique de confidentialité. Nous prenons nos responsabilités en vertu des lois sur la protection des données très au sérieux, y compris le respect de ces conditions. Pour utiliser vos données personnelles, nous nous baserons sur les conditions suivantes, en fonction des activités que nous effectuerons :

• Conformité avec les obligations légales : En tant qu'entité établie en vertu du droit algérien, l'entreprise Robert Bosch Morocco SARL AU est tenue de respecter ces lois et directives fournies par les organismes de réglementation. Nous devrons en particulier traiter vos données personnelles pour vérifier votre identité, définir votre âge, contrôler votre source de fonds pour lutter contre le blanchiment d'argent et la fraude fiscale, et pour définir si vous avez été exclu d'un magasin qui stocke nos produits ou de l'utilisation notre site Web à la suite d'un comportement répréhensible. Vous ne serez pas en mesure de vous élever contre le traitement de vos informations personnelles ni de demander leur suppression dans la mesure où elles relèvent de cette catégorie.
• Conditions requises pour la conclusion/l'exécution d'un contrat : Lorsque vous réalisez une transaction avec nous, un contrat entre vous et nous doit être conclu. Pour que nous puissions remplir nos obligations en vertu de ce contrat (par exemple, pour vous permettre de nous acheter des biens), nous devrons collecter et traiter vos données personnelles. Le fait de ne pas fournir les informations personnelles requises lors de la signature du contrat et les données financières lors de la conclusion de la transaction, ou le fait d'objecter à ce type de traitement/d'exercer vos droits de suppression se traduira malheureusement par notre incapacité à vous fournir nos biens/services.
• Consentement : Nous pouvons vous envoyer des messages marketing par e-mail, SMS ou téléphone nous concernant, nous et nos produits et offres, auxquels vous n'êtes pas désabonné et pour lesquels vous avez effectué des achats auprès de notre entreprise. Nous pouvons également vous envoyer des informations par courrier, relatives aux produits et services que nous fournissons et qui, selon nous, peuvent vous intéresser. Nous offrons des moyens simples de vous désabonner à tout moment de nos messages marketing.

Si vous ne faites pas partie de nos clients, mais si vous nous avez autorisés à utiliser vos informations à des fins marketing, nous pouvons alors vous contacter à propos de nos produits et services.

Si vous avez confirmé que vous voulez en savoir plus sur les produits et services d'autres entreprises du Groupe Bosch, nous utiliserons alors vos informations pour vous envoyer des informations marketing sur de tels produits et services.

Si vous avez confirmé que vous voulez être en contact direct avec d'autres membres de notre Groupe à propos des produits et services de ces tiers, nous partagerons alors vos informations avec ces tiers pour qu'il puissent vous contacter à propos de leurs produits et services.

Dans chacune des situations ci-dessus, vous êtes autorisé à revenir à tout moment sur votre consentement et à vous élever contre le traitement de cette nature. Lorsque vous nous autorisez à vous envoyer des informations marketing, nous le ferons pendant une durée de 24 mois, sauf indication contraire de notre part.

Intérêts légitimes :

Pour utiliser vos données personnelles à toute autre fin décrite dans la présente politique de confidentialité, nous appliquerons une condition appelée "intérêts légitimes". Il est dans nos intérêts légitimes de collecter vos données personnelles, car elles nous fournissent les informations dont nous avons besoin pour vous proposer plus efficacement nos services. Par conséquent, nous devons mettre en balance nos intérêts à utiliser vos données personnelles (par exemple, pour vous fournir les informations, produits et services que vous nous demandez), et vos intérêts en tant que citoyen et vos droits conformément aux lois sur la protection des données (par exemple, pour ne pas que vos données soient vendues à votre insu à des sociétés marketing tierces, ou pour ne pas que vos données personnelles soient stockées dans des pays ou des régions instables ou peu sûrs). Le résultat de cette mise en balance déterminera si nous pouvons utiliser vos données personnelles selon les manières décrites dans la présente politique de confidentialité. Nous agirons toujours raisonnablement et accorderons toujours une attention pleine et adéquate à vos intérêts lors de cette mise en balance.

7. Durée de conservation de vos informations

Lorsque vos données ne sont plus requises aux fins répertoriées ci-dessus, nous les supprimerons dans les délais définis ci-dessous :

• Les autorisations marketing seront actualisées ou supprimées après 24 mois ;
• Les e-mails marketing et les autres communications seront généralement supprimés après 24 mois.

Toutes les autres informations seront généralement supprimées dans les 7 ans suivant les données de notre dernière interaction positive avec vous. Ces données sont archivées lorsque les clients sont inactifs sur une période de 12 mois. Dans certaines circonstances, certaines de vos données seront supprimées dans des délais nettement plus courts, dans la mesure du possible (par exemple, des copies d'e-mails marketing et d'autres communications). Nous conserverons vos données personnelles pendant 7 ans, afin de nous permettre de disposer des informations utiles à des fins légales et réglementaires.

8. Marketing

Nous souhaitons que vous restiez informé de nos produits, promotions et nouveautés, et lorsque vous avez indiqué que vous seriez heureux de recevoir des informations marketing par e-mail, SMS ou téléphone, nous vous enverrons nos informations les plus récentes. Nous pouvons également vous envoyer des informations pertinentes, relatives aux produits et services qui, selon nous, peuvent vous intéresser. Vous pouvez vous désabonner à tout moment en nous contactant comme indiqué ci-dessous.

Si vous êtes un client existant, nous vous contacterons par e-mail, SMS, courrier ou téléphone, afin de vous fournir des informations sur des produits et services semblables à ceux que vous avez déjà achetés auprès de notre entreprise.

Si vous n'avez jamais effectué d'achat auprès de notre entreprise et si nous autorisons d'autres sociétés du Groupe Bosch à utiliser vos données, nous (ou elles) vous enverrons des informations marketing si vous avez accepté d'en recevoir.

Nous pouvons également vous envoyer des informations et des messages marketing au nom d'autres sociétés de notre groupe, relatives à leurs produits, promotions et nouveautés, si vous avez accepté d'en recevoir.

Si vous préférez ne plus recevoir d'informations promotionnelles ou marketing de notre part ou de la part des autres sociétés de notre groupe, veuillez utiliser la fonction Se désabonner présente dans les messages que vous envoyons, ou envoyer un e-mail à notre responsable de la sécurité des données aux coordonnées figurant ci-dessous.

9. Divulgations

Nous pouvons divulguer vos données personnelles à tous les membres de notre groupe (c'est-à-dire nos filiales, notre société mère et ses filiales).

Nous partagerons uniquement vos informations personnelles avec les autres membres de notre groupe à des fins marketings, si vous avez expressément accepté/autorisé leur divulgation à ces fins.

Nous divulguerons uniquement vos informations à nos

• Partenaires commerciaux, fournisseurs et sous-traitants dans le cadre de l'exécution de tout contrat que nous avons signé avec eux, par exemple des prestataires de services qui gèrent les éléments de notre site Web et traitent les données personnelles pour notre compte. Cela peut inclure des entreprises qui offrent des services technologiques, tels que l'hébergement de nos serveurs et la distribution des e-mails, ainsi que des partenaires commerciaux qui offrent des services de traitement des livraisons. En outre, nous pouvons divulguer vos données personnelles à nos partenaires d'approvisionnement et de livraison aux fins de traiter et d'exécuter vos commandes. Lorsque nous faisons de telles divulgations, elles sont encadrées par des dispositions contractuelles avec nous et faites conformément aux exigences du droit sur la protection des données.
• Les membres de notre groupe, ainsi que les fournisseurs et prestataires de services tiers aux fins mentionnées dans le paragraphe "Comment utilisons-nous vos informations personnelles ?" ci-dessus ;
• Les fournisseurs et prestataires de services tiers dans la mesure où ils aident notre groupe dans ses obligations légales/réglementaires, par exemple les prestataires de services opérant dans le domaine de la lutte contre le blanchiment d'argent et la fraude fiscale, le contrôle, etc. ;
• Les tiers sélectionnés pour qu'ils puissent vous contacter pour vous fournir les détails des services qu'ils proposent, si vous avez expressément accepté/autorisé la divulgation de vos données personnelles à ces fins ;
• Les fournisseurs d'analyses et de moteurs de recherche, qui nous aident à améliorer et optimiser notre site Web, ainsi que d'autres tiers sélectionnés ; et
• Votre employeur, votre établissement d'enseignement (comme une école, un lycée ou une université), votre fournisseur d'accès Internet ou de messagerie électronique, vos parents (si vous avez moins de 18 ans), les organismes chargés de faire respecter la loi ou d'autres tiers appropriés, lorsque nous considérons que votre comportement est illégal, choquant, inapproprié ou répréhensible dans l'un de nos sites de formation ;

Nous divulguerons vos informations personnelles aux tiers :

• Si nous achetons ou vendons des activités ou des éléments d'actifs, auquel cas nous pouvons divulguer vos données personnelles au vendeur ou à l'acheteur potentiel de ces activités ou éléments d'actifs ;
• En cas de situation d'insolvabilité (comme l'administration ou la liquidation) de Robert Bosch Morocco SARL AU ou de tout membre de son groupe ;
• Si l'entreprise Robert Bosch Morocco SARL AU ou la quasi-totalité de ses actifs sont achetés par un tiers, auquel cas les données personnelles qu'elle détient sur ses clients seront l'un des actifs transférés ;
• Pour protéger les droits, la propriété ou la sécurité de notre entreprise, de nos employés, de nos clients ou d'autres. Cela inclut l'échange d'informations avec d'autres entreprises et organisations (y compris, mais sans s'y limiter, votre employeur, votre établissement d'enseignement, votre fournisseur d'accès Internet ou de messagerie électronique, vos parents (si vous avez moins de 18 ans) et les organismes chargés de faire respecter la loi), afin d'assurer la sécurité des employés et des clients, de prévenir les délits et les fraudes, mais également de réduire le risque lié au crédit ; et
• Si nous sommes soumis à une obligation de divulguer ou de partager vos données personnelles conformément aux obligations légales ou aux exigences réglementaires, ou pour exécuter ou appliquer toutes les dispositions de nos conditions générales ou celles de tout autre accord, ou pour la prévention ou la détection des fraudes ou des délits.

Dans l'évaluation de votre demande de biens ou de services, nous pouvons utiliser vos données personnelles aux fins de la prévention et de la détection de fraudes. L'un des objectifs pour lesquels nous pouvons divulguer votre adresse et votre code postal est pour effectuer une vérification dans le cadre des actions de prévention des fraudes. Lorsque nous divulguons vos données personnelles, elles restent sécurisées à tout moment.

10. Emplacement de stockage de données personnelles

Les données personnelles que nous collectons vous concernant peuvent être stockées sur des systèmes informatiques sécurisés dans un autre pays, gérés par votre entreprise ou pour notre compte par des tiers. Certains traitements de données relatifs aux services Internet et de messagerie électronique et à la livraison de tous les produits que vous avez commandés sont réalisés pour notre compte par un tiers. Nous prendrons toutes les mesures raisonnablement nécessaires pour garantir que vos données personnelles sont traitées de manière sécurisée et conformément à la présente politique de confidentialité et à la loi sur la protection des données.

Malheureusement, la transmission d'informations sur Internet n'est pas complètement sécurisée. Bien que nous fassions tout notre possible pour protéger vos données personnelles, nous ne pouvons en aucun cas garantir la sécurité de vos données personnelles transmises sur notre site Web. Par conséquent, toute transmission se fait à vos propres risques. Une fois que nous avons reçu vos données personnelles, nous appliquons des procédures rigoureuses et des fonctionnalités de sécurité pour essayer d'empêcher tout accès non autorisé.

11. Protection de vos informations

Notre site Web utilise les dernières procédures du secteur pour protéger vos informations personnelles. Nous protégeons également la sécurité de vos données lors de leur transmission grâce au logiciel de cryptage Secure Sockets Layer (SSL). Nous pourrons en changer à l'avenir si nous pensons que vous pouvez bénéficier d'une sécurité supérieure lorsque vous utilisez notre site Web.

Nous avons mis en place des mesures de sécurité appropriées dans nos installations physiques, offrant une protection contre la perte, l'usage impropre ou l'altération des informations que nous avons collectées à votre propos via notre site Web. Lorsque nous vous avons fourni (ou lorsque vous avez choisi) un mot de passe vous permettant d'accéder à certaines parties de notre site Web, il vous incombe de vous assurer que ce mot de passe reste confidentiel. Nous vous demandons de ne pas partager votre mot de passe avec quiconque.

Cookies

Notre site Web utilise des cookies, à l'image de presque tous les autres sites, nous permettant de vous fournir la meilleure expérience possible. Pour plus d'informations, veuillez consulter notre politique sur les cookies.

12. Services tiers

Les sites Web de Bosch peuvent contenir des liens vers des sites Web tiers gérés par des fournisseurs non associés à Bosch. Une fois que vous avez cliqué sur un lien, nous n’avons plus aucune influence sur la collecte, le stockage ou le traitement des données personnelles transmises par le clic (telles que l’adresse IP ou l’URL de la page contenant le lien), car le comportement des tiers est, par nature, hors de notre contrôle.

Veuillez noter que ces sites Web possèdent leur propre politique de confidentialité, et que nous n'acceptons en aucun cas la responsabilité de telles politiques. Veuillez consulter ces politiques avant d'envoyer vos données personnelles sur ces sites Web.

YouTube

Nos offres en ligne utilisent la plateforme vidéo YouTube, qui est gérée par YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA ("YouTube"). YouTube est une plateforme de lecture de fichiers audio et vidéo. Lorsque vous accédez à un site Web respectif de nos offres en ligne, contenant un lecteur intégré, une connexion à YouTube est créée pour pouvoir transmettre et lire le fichier vidéo et audio. Ce faisant, les données sont transférées à YouTube qui se charge de leur traitement. Nous ne sommes en aucun cas responsables du traitement de telles données par YouTube. Les informations supplémentaires dans le champ d'application et l'objet des données collectées, sur le traitement et l'utilisation ultérieurs des données par YouTube, ainsi que sur vos droits et les options de confidentialité que vous pouvez sélectionner sont disponibles dans la notice de protection des données de YouTube.

Google Analytics

Notre Google Analytics, exploité par Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, États-Unis, analyse le comportement des utilisateurs (récupération de pages, nombre de visiteurs et de visites, téléchargements), création de profils d'utilisateurs pseudonymes basés sur des informations multi-appareils de utilisateurs Google connectés (suivi multi-appareils), enrichissement des données utilisateur pseudonymes avec des informations spécifiques au groupe cible fournies par Google, re-ciblage, test UX, suivi des conversions et re-ciblage en collaboration avec Google Ads.

Google Tag Manager

Google Tag Manager est exploité par Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, États-Unis. Sa fonction est l'administration de balises de site Web via une interface utilisateur, l'intégration de codes de programme sur nos sites Web.

Navigateur New Relic

Fournisseur : New Relic, Inc., 188 Spear Street #1200, San Francisco, CA 94105, États-Unis
Fonction : Le transfert de vos données personnelles au Responsable de traitement ci-dessus est requis pour suivre l'expérience utilisateur et résoudre les problèmes ou les plaintes des clients.

Plugins sociaux

Dans notre offre en ligne, nous utilisons des plugins dits sociaux de différents réseaux sociaux; ceux-ci seront décrits individuellement dans cette section. Lors de l'application des plugins, votre navigateur Internet établira une connexion directe aux serveurs du réseau social respectif. Par la présente, le fournisseur concerné obtient les informations indiquant que votre navigateur Internet a appelé la page correspondante de notre offre en ligne, même si vous ne possédez pas de compte utilisateur auprès du fournisseur ou si vous n'êtes pas actuellement connecté avec le fournisseur. Les fichiers journaux (y compris l'adresse IP) sont directement transmis de votre navigateur Internet à un serveur du fournisseur concerné où ils sont stockés si nécessaire. Le siège du fournisseur ou son serveur peut être situé en dehors de l'UE ou de l'EEE (par exemple aux États-Unis).

Les plugins sont des extensions indépendantes des fournisseurs de réseaux sociaux. Par conséquent, nous n'avons aucune influence sur l'étendue des données collectées et stockées par les fournisseurs de réseaux sociaux via les plugins. Le but et l'étendue de la collecte, le traitement ultérieur des données par le réseau social ainsi que vos droits associés et les options de paramétrage pour la protection de votre sphère privée peuvent être extraits de l'avis de protection des données du réseau social respectif. Vous ne devez pas utiliser les plugins respectifs si vous ne souhaitez pas que les fournisseurs de réseaux sociaux obtiennent des données concernant cette offre en ligne ou continuent à utiliser ces données.

a- Plugins sociaux avec solution en 2 clics

Avec une solution dite en 2 clics, nous vous protégeons contre l'enregistrement et l'évaluation de vos visites sur nos sites Web par les fournisseurs de réseaux sociaux en standard. Lorsque vous accédez à une page de notre offre Internet, qui contient de tels plugins, ceux-ci sont initialement désactivés. Les plugins ne sont activés que lorsque vous cliquez sur le bouton fourni.

b- Plugins Facebook

94304, États-Unis, et sous www.facebook.de par Facebook Ireland Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Irlande («Facebook»). Vous trouverez un aperçu des plugins de Facebook et de leur apparence ici: https://developers.facebook.com/docs/plugins/?locale=en_EN; Vous trouverez des informations sur la protection des données sur Facebook ici: http://www.facebook.com/policy.

c- Plugins X

X est fourni par X Corp., 1355 Market St, Suite 900, San Francisco, CA 94103, États-Unis. Vous trouverez un aperçu des plugins de X et de leur apparence ici: https://developer.twitter.com/; Vous trouverez des informations sur la protection des données sur X ici: https://twitter.com/de/privacy.

d- Plugins LinkedIn

LinkedIn est fourni par LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA («LinkedIn»). Vous trouverez un aperçu des plugins de LinkedIn et de leur apparence ici: https://developer.linkedin.com/plugins; Vous trouverez des informations sur la protection des données sur LinkedIn ici: https://www.linkedin.com/legal/privacy-policy.

13. Vos droits

Vous disposez de plusieurs droits en vertu de la loi sur la protection des données, relatifs à notre manière de traiter vos données personnelles, bien qu'ils ne soient pas absolus et bien que, dans certaines circonstances, nous ne soyons pas en mesure d'accepter votre demande, auquel cas nous vous répondrons en vous expliquant les raisons. Ces droits sont explicités ci-dessous. Vous pouvez nous contacter aux coordonnées figurant sur notre site Web (ou en nous contactant directement aux coordonnées figurant ci-dessous) pour faire valoir un ou plusieurs de ces droits, et nous répondrons à toutes vos demandes dans un délai d'un mois à compter de la date de votre demande.

Description des droits

• Droit 1 : droit d'accéder à vos données personnelles en notre possession.
• Droit 2 : droit d'exiger que nous rectifiions toutes vos données personnelles inexactes en notre possession.
• Droit 3 : droit d'exiger que nous effacions toutes vos données personnelles inexactes en notre possession. Ce droit s'appliquera uniquement lorsque (par exemple) : nous n'aurons plus besoin d'utiliser vos données personnelles pour atteindre l'objectif pour lequel nous les avions collectées ; ou lorsque vous retirerez votre autorisation si nous utilisons vos données personnelles après avoir obtenu votre consentement ; ou lorsque vous vous élèverez contre notre manière de traiter vos données (conformément au droit 6 ci-desous).
• Droit 4 : dans certaines circonstances, droit de limiter notre traitement de vos données personnelles en notre possession. Ce droit s'appliquera uniquement lorsque (par exemple) : vous contesterez la précision de vos données personnelles en notre possession ; ou lorsque vous devriez pouvoir exiger de nous que nous effacions vos données personnelles, mais que vous préférez plutôt que notre traitement soit limité ; ou lorsque nous n'aurons plus besoin d'utiliser vos données personnelles pour atteindre l'objectif pour lequel nous les avions collectées, mais que nous en avons besoin aux fins de traitement des droits en justice.
• Droit 5 : dans certaines circonstances, droit de recevoir les données personnelles que vous nous avez fournies, dans un format structuré, couramment utilisé et lisible par machine. Ce droit s'appliquera uniquement lorsque le traitement sera basé sur une autorisation ou un contrat (voir ci-dessus) et lorsque ce traitement sera automatisé. En outre, vous avez le droit d'exiger de nous que nous transférions, à votre demande, ces données personnelles à une autre organisation.
• Droit 6 : droit de vous élever contre notre traitement de vos données personnelles en notre possession lorsque leur traitement est nécessaire aux fins de nos intérêts légitimes, à moins que nous soyons en mesure de prouver la légitimité de la poursuite du traitement de vos données personnelles, outrepassant vos droits ou nécessaire à la constatation, à l'exercice ou à la défense d'un droit en justice.
• Droit 7 : droit pour vous de ne pas être soumis à une décision basée uniquement sur un processus automatisé, notamment le profilage, produisant des effets juridiques à votre égard ou vous affectant de manière significative.
• Droit 8 : droit de retirer votre autorisation lorsque nous comptons dessus pour utiliser vos données personnelles (par exemple, pour vous fournir des informations marketing sur nos produits ou services).

14. Mise à jour de vos informations

Si vous pensez que vos informations sont incorrectes, vous pouvez les modifier en nous contactant à l'adresse fournie ci-dessous.

15. Modifications de notre politique de confidentialité

Toutes les modifications que nous apporterons ultérieurement à notre politique de confidentialité seront publiées sur cette page et, le cas échéant, vous en serez informé par e-mail.

La dernière révision et mise à jour de la présente politique de confidentialité date de : Novembre 2020.

Contact

Si vous souhaitez nous contacter, veuillez nous trouver à l'adresse indiquée dans la rubrique «Responsable du traitement» (voir n ° 2). Pour faire valoir vos droits et notifier les incidents de protection des données, veuillez utiliser le lien suivant: https://www.bkms-system.net/bosch-dataprotection Pour des suggestions et des réclamations concernant le traitement de vos données personnelles, nous vous recommandons de contacter notre délégué à la protection des données:

Office de protection des données
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
Postfach 30 02 20
70442 Stuttgart

Allemagne

ou

mailto: DPO@bosch.com.

Robert Bosch South Africa (Pty) Ltd, (hereinafter “RBSA” or “We” or “Us”) welcomes you to our internet pages and mobile applications (together also referred to as “Online Offers”). We thank you for your interest in our company and our products.

1. Robert Bosch South Africa respects your privacy

The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.

The applicable Data Law for South Africa is the Protection of Personal Information Act, 2013 (Act 4 of 2013) ('POPIA’).

2. Controller

RB is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.

Our contact details are as follows: Robert Bosch South Africa, 96, 15th Road Randjiespark, 1685, Africa Corporate Headquarters +27 11 651 9600.

3. Collection, processing, and usage of personal data

3.1 Processed categories of data

The following categories of data are processed:

• Communication data (e.g., company name, department, name, position, telephone, cellular phone, e-mail, telefax, address, IP address, language, country)
• Classification of the company (e.g., wholesaler, workshop, central purchasing, retailer, extra loyalty member, etc.).

3.2 Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

3.3 Processing purposes and legal basis

We as well as the service providers commissioned by us; process your personal data for the following processing purposes:

• Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent. (Legal basis: Consent / legitimate interest on our part in direct marketing if in accordance with data protection and competition law).
• Product or customer surveys performed via email and/or telephone subject to your prior express consent. (Legal basis: Consent).
• Resolving service disruptions as well as for security reasons. (Legal basis: Fulfilment of our legal obligations within the scope of data security and legitimate interest in resolving service disruptions as well as in the protection of our offers).
• Safeguarding and defending our rights. (Legal basis: Legitimate interest on our part for safeguarding and defending our rights).

4. Log files

Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

We store log files to determine service disruptions and for security reasons (e.g., to investigate attack attempts) for a period of 12 weeks and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used for analysis purposes (without the IP address or without the complete IP address) see module “Advertisements and/or market research (including web analysis, no customer surveys)”.

In log files, the following information is saved:

• IP address (internet protocol address) of the terminal device used to access the Online Offer.
• Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL).
• Name of the service provider which was used to access the Online Offer.
• Name of the files or information accessed.
• Date and time as well as duration of recalling the data.
• Amount of data transferred.
• Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player); http status code (e.g., “Request successful” or “File requested not found”).

5. Children

This Online Offer is not meant for children under 18 years of age.

6. Data transfer to other controllers

Principally, your personal data is forwarded to other controllers only if required for the fulfilment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. On the legal basis and the recipients or categories of recipients can be found in the Section – Processing purposes and legal basis. Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

7. Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.

8. Duration of storage, retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g., we might still have a legitimate interest in postal mail marketing after fulfilment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfilment of legal obligations (e.g., due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

9. Usage of Cookies

In the context of our online service, cookies and tracking mechanisms may be used.

Cookies are small text files that may be stored on your device when visiting our online service.

Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.

9.1 Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service. It is generally possible to use the online service without any cookies that serve non-technical purposes.

9.2 Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.

Such cookies will be deleted when you leave the website.

10. Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.

Note: The settings you have made refer only to the browser used in each case.

When visiting our website, you will be asked in a cookie layer whether you consent to our using of any marketing cookies or tracking mechanisms, respectively.

In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.

• GeneralBy using marketing cookies and tracking mechanisms we and our partners can show you offerings based on your interests, resulting from an analysis of your user behaviour:
• StatisticsBy using statistical tools, we measure e.g., the number of your page views.
• Conversion TrackingOur conversion tracking partners place a cookie on your computer (“conversion cookie”) if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.
• Social PluginsSome of the pages of our online service involve content and services of other providers (e.g., Facebook, twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on “social plugins” (see no 13).

Please note that using the tools might include transfer of your data to recipients outside of the EEA where there is no adequate level of data protection to the GDPR (e.g., the USA). For more details in this respect, please refer to the following description of the individual marketing tools:

• Name: Google Analytics
  Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  Function: Analysis of user behaviour (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking, and retargeting in conjunction with Google Ads.
• Name: Google Tag Manager
  Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  Function: Administration of website tags via a user interface, integration of program codes on our websites.
• Name: Google Ads
  Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  Function: Placement of advertisements, remarketing, conversion tracking Further information is available at: https://adssettings.google.com/authenticated
• Name: New Relic Browser
  Provider: New Relic, Inc., 188 Spear Street #1200, San Francisco, CA 94105, USA
  Function: For the purpose of tracking user experience and troubleshooting customer issues or complaints, the transfer of your personal data to the above controller is required.

11. Google

11.1. Google Maps

This page uses the map service Google Maps via an API. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

For the use of the functions of Google Maps it is necessary to store your IP address. This information is usually transmitted to a server of Google LLC in the USA and saved there. The provider of this page does not have any influence on this transmission of data.

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy retrievability of the places listed by us on the website. This represents a predominant legitimate interest on our part within the meaning of article 6 section 1 lit. f GDPR.

Please see the privacy policy of Google for more information on the handling of user data: https://www.google.de/intl/de/policies/privacy/.

11.2. Google web fonts

This site uses so-called web fonts of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA for the uniform display of fonts. When you access a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose, the browser you are using has to connect to the servers of Google. This informs Google that our website was accessed via your IP address. The use of Google web fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a predominant legitimate interest on our part within the meaning of article 6 section 1 lit. f GDPR.

Your computer will use a standard font if your browser does not support web fonts.

For more information about Google web fonts please see https://developers.google.com/fonts/faq and the privacy policy of Google: https://www.google.de/intl/de/policies/privacy/.

12. Content Delivery Network of Microsoft Azure

In order to optimize the loading times of this website, we use a so-called “Content Delivery Network” (CDN) Services, offered by public cloud from Microsoft, Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA.

The use of the CDN Services represents a predominant legitimate interest within the meaning of article 6 section 1 lit. f GDPR.

In context of this processing, personal data is transmitted to the USA. The Transmission is based on European Standard Contractual Clauses in which Microsoft guarantees to comply with the European data protection law for its provided services.

Further information about the privacy policy of Microsoft is available here: https://privacy.microsoft.com/en-us/privacystatement.

13. Social Plugins

In our online offer, we use so-called social plugins of different social networks; these will be described individually in this section.

On application of the plugins, your Internet browser will establish a direct connection to the servers of the respective social network. Hereby the relevant provider obtains the information that your Internet browser has called up the corresponding page of our online offer, even if you do not possess a user account with the provider or are not currently logged in with the provider. Log files (including the IP address) are directly transmitted from your Internet browser to a server of the relevant provider where they are stored if necessary. The headquarters of the provider or his/her server could be located outside the EU or the EEA (e.g. in the USA).

The plugins are independent extensions of the providers of social networks. Therefore, we have no influence on the extent of the data collected and stored by the social network providers via the plugins.

The purpose and extent of the collection, the further processing of the data by the social network as well as your associated rights and setting options for the protection of your private sphere can be taken from the data protection notice of the respective social network.

You should not use the respective plugins if you do not want social network providers to obtain data concerning this online offer or to continue to use this data.

13.1. Social plugins with 2-click solution

With a so-called 2-click solution, we protect you from having your visits to our websites recorded and evaluated by social network providers as standard. When you access a page of our internet offer, which contains such plugins, these are initially deactivated. The plugins are not activated until you click the provided button.

13.2. Facebook plugins

94304, USA, and under www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland (“Facebook”). You will find an overview of the plugins from Facebook and their appearance here: https://developers.facebook.com/docs/plugins/?locale=en_EN; you will find information on data protection at Facebook here: http://www.facebook.com/policy.

13.3. X plugins

X is provided by X Corp., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. You will find an overview of the plugins from X and their appearance here: https://developer.twitter.com/; you will find information on data protection at X here: https://twitter.com/de/privacy.

13.4. LinkedIn plugins

LinkedIn is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). You will find an overview of the plugins from LinkedIn and their appearance here: https://developer.linkedin.com/plugins; you will find information on data protection at LinkedIn here: https://www.linkedin.com/legal/privacy-policy.

13.5. WhatsApp

WhatsApp Messenger, or simply WhatsApp, is an American freeware, cross-platform centralized messaging and voice-over-IP service owned by Facebook, Inc. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other content. Wikipedia

14. External Links

Our online offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing, and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.

15. Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.

16. Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

17. User rights

To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

17.1. Right to information and access

You have the right to obtain confirmation from us about whether your personal data is being processed, and, if this is the case, access to your personal data.

17.2. Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

17.3. Restriction of processing

As far as statutory requirements are fulfilled, you have the right to demand for restriction of the processing of your data.

17.4. Data Portability

As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – that we transfer those data to a third party.

17.5. Right of objection

17.5.1. Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please consider that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

17.5.2. Objection to data processing based on the legal basis of “legitimate interest”

In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on “legitimate interest”. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

17.6. Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

17.7. Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us.

The Information Regulator (South Africa)JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001P.O Box 31533, Braamfontein, Johannesburg, 2017Complaints email: complaints.IR@justice.gov.zaGeneral enquiries email: inforeg@justice.gov.za.

18. Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.

19. Contact

If you wish to contact us, please find us at the address stated in the "Controller" section (see no. 2).

To assert your rights and to notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-dataprotection

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Data Protection OfficerInformation Security and Privacy (C/ISP)Robert Bosch South Africa Pty (Ltd)Private Bag X118Midrand

SOUTH AFRICA

or

E-mail to: DPO.southafrica@za.bosch.com

Effective date: [2023.07.28]

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us in the event you have a complaint.

This policy applies to

(i) all those who visit our website;

(ii) business customers (including e.g. Independent Workshops/ Repairers, Wholesalers, Bosch Car Service and Bosch Diesel Centre/Service workshops ); and

(iii) consumers (including e.g. Vehicle Owners)

to that extent relevant to those individuals and except where the policy indicates otherwise.

Our 'Group' refers to the constituent companies of Robert Bosch GmbH.

1. Who we are

Robert Bosch Ghana Ltd., (hereinafter “RBGA” or “We” or “Us”)

Robert Bosch Ghana Ltd. (Bosch) trading as the brands, known as but not limited to Bosch Mobility Aftermarket, Bosch Car Service, Bosch Diesel Centre/Service, Beissbarth, Robinair, Bosch eXchange, Extra. "We" collect, use and are responsible for, certain personal information about you ("personal data"). We are a data controller or possessor under data protection laws and will apply local data laws to protect data in our possession or control.

2. Controller

RBGA is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.

Our contact details are as follows: Robert Bosch Ghana Ltd, 21 Kofi Anna Street, Airport Residential Area, Accra, Ghana +233(0302)794616

3. Bosch respects your privacy

The protection of your privacy in the processing of your personal data is an important concern which we pay special attention to during our business operations. We use ("process") your personal data collected during your visit to our website and when you provide your personal data to us in other ways, in a confidential manner and solely in accordance with the law.

3. The personal data we collect and use

Information collected by us

If you are a consumer:

We may collect your personal data when you provide it to us through our website, if you write to us or telephone our offices or if you provide your details to us through a third party (including through a Bosch Car Service or Bosch Diesel Centre/ Service workshop.) Your information may be provided to us in the following ways:

• if you contact us to register to receive our newsletter and/or to register to our loyalty programmes
• If you contact our customer services team or other team at Robert Bosch Ghana Limited to enquire about our products and services or to provide feedback to us on our products and services.
• The personal data which we collect about you may include your name, postal address, your email address, contact telephone number and details of any comments or feedback which you provide to us.

If you are a business customer:

We may collect your personal data when you provide it to us through our website or ‘Bosch Wiper Blade App or when you purchase products or make enquiries about our products and services, enter a competition, register to receive our newsletters or join our loyalty programmes. We may collect this information directly through the website or app or if you provide your details over the telephone, or by post.

We may collect your company name, contact name, billing address, delivery address details, your email address, date of birth, gender, contact telephone number, type of workshop and details of any comments or feedback which you or a third party provides to us.

We will also require your credit card details. We will use this information to supply you with the products and services, such as training, to recover debt and to help us prevent fraud.

We may also collect and process records of any correspondence and communications with us and a record of transaction history and details of transactions conducted on our site or through our app is kept by us together with details of the fulfilment of any order.

We may receive personal information about you from other sources such as stockists of our products, from consumers who register their products with us and from third parties who work with us in connection with our sites and services. We may also obtain your personal data through third parties such as the [e.g. Distributor] or if you or your employer or educational provider submits your details in connection with one of our training courses. Third-party service providers may, without limitation, be appointed to provide technical support, process your transactions and maintain your accounts or to run promotions or marketing campaigns. We may have access to any personal information provided to such vendors, service providers and third party e-commerce services.

We may monitor, record, store and use any telephone, email or other communication you provide in order to: check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.

What other information do we collect?

As you move around our site, subject to appropriate consents being obtained, we will collect information about your visit, such as which pages you visit, how often you visit and what links you click on.

This will include technical information such as Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform and information about your visit such as: the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We may also receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that personal data that it may be shared internally and combined with personal data collected on this site for the purposes set out in this policy, including helping us to build a profile of you to get to know you better, and so that we can personalize and enhance your customer experience with us.

4. How do we use your personal information?

Information you give to us

We will use this information:

• to carry out our obligations arising from any agreements entered into between you and us and to provide you with the information, products and services that you request from us;
• to carry out appropriate and necessary investigations and discharge our legal and regulatory obligations and duties, including to comply with anti-fraud and anti-money laundering requirements;
• to send you a welcome email to verify your account when you register with the site and other emails for the purposes of providing any services, products, competitions or promotions to you, including in relation to account management or system maintenance;
• to provide you with marketing information about other services or products we offer that are similar to those that you have already purchased, or services or products you have consented to receiving on the site or; to notify you about changes to our services and/or products;
• build a profile of you, your preferences and your habits in order to personalize and enhance your customer experience; to provide customer support; and/or
• to ensure that content from the site is presented in the most effective manner for you and for your computer.

We may use the personal data we collect about you on an anonymised basis to create statistics and anonymised information which we then share with third parties including ad networks, search engines and analytics providers.

Please note we will not use any financial or credit card information for any purpose other than to discharge our legal/regulatory duties and to process payments paid by you for our products and services or due to you by agreement (e.g. refunds).

Information we collect about you

We will use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to carry out appropriate and necessary investigations and discharge our legal and regulatory obligations and duties, including to comply with anti-fraud and anti-money laundering requirements, and (where applicable) to safeguard our staff and other customers / users in respect of unlawful, disruptive or objectionable behaviour on our premises or on our website;
• to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
• to enhance our website experience to ensure you receive a personalized and continuously improving customer service;
• to allow you to participate in interactive features of our website, when you choose to do so;
• as part of our efforts to keep our website safe and secure;
• to deliver (whether directly or indirectly via third parties) effective and personalized marketing material and content of Robert Bosch Ghana Ltd and where you have consented, other companies within our Group and to assist us in the improvement and optimization of advertising, marketing material and content, our services and the sites;
• to measure, understand or monitor the effectiveness of advertising, promotions, marketing material and content and any joint initiatives with our affiliates, suppliers, partners, subcontractors and other selected third parties; build a profile of you, your preferences and your habits;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you were permitted; and/or
• to make suggestions and recommendations to you and other users of our site or services about goods or services that may interest you or them.

Information we receive from other sources

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

5. Using your information in accordance with data protection laws

Data protection laws require that we meet certain conditions before we are allowed to use your data in the manner described in this privacy policy. We take our responsibilities under data protection laws extremely seriously, including meeting these conditions. To use your personal data, we will rely on the following conditions, depending on the activities we are carrying out:

• Compliance with legal obligations: As an entity established under the laws of Ghana, Robert Bosch Ghana Ltd is obliged to comply with these laws and guidance provided by regulatory bodies. In particular, we will need to process your personal data to verify your identity, establish your age, verify your source of funds for anti-money laundering and fraud purposes, and to establish whether you have been barred from any stores which stock our products or from using our site due to objectionable behaviour. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.
• Necessary for the entry into / performance of a contract: When you enter into a transaction with us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to purchase goods from us), we will need to collect and process your personal data. Failure to provide the requisite personal information on sign-up and financial information on entering into the transaction or objecting to this type of processing / exercising your deletion rights will unfortunately mean we cannot provide our goods / services to you.
• Consent: We may send you marketing messages by email, text message or telephone about us and our products and offers where you have not unsubscribed and where you have purchased products or other services from us. We may also send you information by post on the products and services which we provide which we believe may be of interest to you. We provide easy ways to stop our marketing, and you can opt out at any time.

If you are not a customer of ours but you have provided us with consent to use your details for marketing purposes, then we may also contact you about our products and services.

If you have confirmed that you would like to hear from us about other the products and services of other companies in the Bosch Group then we will use your details to contact you with marketing information about such products and services.

If you have confirmed that you would like to hear directly from other members of our Group about such party’s products and services then we will share your details with such third party so they can contact you about their products and services.

In each of the situations above, you have the right to withdraw your consent at any time and can object to processing of this nature. Where you consent to us sending you marketing information, we will treat this as lasting for 24 months unless we tell you otherwise at the time.

Legitimate interests:

To use your personal data for any other purpose described in this privacy policy, we will rely on a condition known as "legitimate interests". It is in our legitimate interests to collect your personal data as it provides us with the information that we need to provide our services to you more effectively. This requires us to carry out a balancing test of our interests in using your personal data (for example, in order to provide you with the information, products and services that you request from us), against the interests you have as a citizen and the rights you have under data protection laws (for example, to not have your data sold to third party marketing companies without your knowledge, or not store your personal data in insecure or unstable countries or regions). The outcome of this balancing test will determine whether we can use your personal data in the ways described in this privacy policy. We will always act reasonably and give full and proper consideration to your interests in carrying out this balancing test.

6. How long we keep your information for

When your data is no longer required for the purposes listed above, we will delete it within the periods set out below:

• Marketing consents will be refreshed or deleted after 24 months;
• Marketing emails and other communications where possible will typically be deleted after 24 months.

Any other information will typically be deleted within 7 years from the data of our last positive interaction with you. This data is archived where customers are inactive for a period of 12 months. In some circumstances, some of your data will be deleted in much shorter timescales, where possible (e.g. copies of marketing emails and other communications). We keep your personal information for 7 years, to enable us to retain the information we may require for legal and regulatory purposes.

7. Marketing

We want to keep you informed about all our products, promotions and news, and where you have indicated you are happy to receive marketing by email, SMS or phone we will keep in touch with the latest news. We may also send you relevant information on products and services which we think may be of interest to you - you can easily opt out of this at any time by contacting as indicated below.

If you are an existing customer, we will contact you by e-mail, SMS, post or phone with information about products and services similar to those which you have already purchased from us.

If you have not made a purchase from us, and where we permit other companies in the Bosch Group to use your data, we (or they) will contact you with marketing if you have consented to this.

We may also send updates and marketing from the other companies in our Group about their products, promotions and news to you on their behalf where you have consented to this.

If you prefer not to continue to receive promotional or marketing information from us or from the other companies in our Group, please use the unsubscribe function in the information we send you or alternatively write to our Data Security Officer using details below.

8. Disclosures

We may disclose your personal data to any member of our Group (being our subsidiaries, our ultimate holding company and its subsidiaries.

We will only share your personal information with other members of our Group for marketing purposes where you have expressly opted-in/consented to the disclosure of your personal data for these purposes.

We will only disclose your information to

• business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; e.g. service providers who operate elements of our site service and process personal data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. We may also disclose your personal data to our supply and delivery partners for the purpose of processing and fulfilling your order. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of data protection law.
• members of our Group and third party suppliers and service providers for the purposes listed under How do we use your personal information? above;
• third party suppliers and service providers to the extent they assist our Group with its legal / regulatory obligations e.g. providers of services in respect of anti-money laundering, fraud, verification etc.;
• selected third parties so that they can contact you with details of the services that they provide, where you have expressly opted-in/consented to the disclosure of your personal data for these purposes;
• analytics and search engine providers that assist us in the improvement and optimization of our site and other selected third parties; and
• your employer, educational institution (e.g. school, college or university), email or internet provider, parents (if you are under the age of 18) or law enforcement agencies, or other appropriate third parties, where we consider your behaviour to be unlawful, offensive, inappropriate or objectionable in one of our training facilities;

We will disclose your personal information to third parties:

• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• in the event of any insolvency situation (e.g. the administration or liquidation) of Robert Bosch Ghana Ltd or any of its Group;
• if Robert Bosch Ghana Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• to protect the rights, property or safety of us, our staff, our customers, or others. This includes exchanging information with other companies and organizations (including without limitation, other third parties, your employer, educational institution, email or internet provider, your parents (if you are under the age of 18) and law enforcement agencies) for the purposes of staff and customer safety, crime prevention, fraud protection and credit risk reduction; and
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or regulatory requirements or in order to enforce or apply any provisions of our terms and conditions or the terms of any other agreement, or otherwise for the prevention or detection of fraud or crime.

In assessing your request for goods or services, we may use your personal data for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against fraud prevention schemes. At all times where we disclose your personal data it will remain secure.

9. Where we store your personal data

The personal data that we collect from you may be stored on secure information technology systems in another country which are operated by us or on our behalf by third parties. Some data processing in relation to web and email services and delivery of any products ordered by you is carried out on our behalf by a third party We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy and data protection law.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.

10. Protecting your information

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we feel you will benefit from greater security whilst using our site.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Cookies

Our site uses cookies, as almost all websites do, to help provide you with the best experience we can. For more information, please see our Cookies Policy.

11. Third party services

Bosch websites may contain links to third-party websites operated by providers that are not associated with us. After you click the link, we no longer have any influence over the collection, storage, or processing of any personal data transmitted by clicking the link (such as IP address or URL of the page that contains the link), as the behaviour of third parties is, by nature, beyond our control.

Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

YouTube

Our Online Offers use the YouTube video platform which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA („YouTube”). YouTube is a platform which allows the playback of audio and video files. When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data processor. We are not responsible for the processing of such data by YouTube. Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.

Google Analytics

Our Google Analytics which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA analyses user behavior (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads.

Google Tag Manager

The Google Tag Manager is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Its function is the administration of website tags via a user interface, integration of program codes on our websites.

New Relic Browser

Provider: New Relic, Inc., 188 Spear Street #1200, San Francisco, CA 94105, USA
Function: For the purpose of tracking user experience and troubleshooting customer issues or complaints, the transfer of your personal data to the above controller is required.

Social Plugins

In our online offer, we use so-called social plugins of different social networks; these will be described individually in this section.

On application of the plugins, your Internet browser will establish a direct connection to the servers of the respective social network. Hereby the relevant provider obtains the information that your Internet browser has called up the corresponding page of our online offer, even if you do not possess a user account with the provider or are not currently logged in with the provider. Log files (including the IP address) are directly transmitted from your Internet browser to a server of the relevant provider where they are stored if necessary. The headquarters of the provider or his/her server could be located outside the EU or the EEA (e.g. in the USA).

The plugins are independent extensions of the providers of social networks. Therefore, we have no influence on the extent of the data collected and stored by the social network providers via the plugins.

The purpose and extent of the collection, the further processing of the data by the social network as well as your associated rights and setting options for the protection of your private sphere can be taken from the data protection notice of the respective social network.

You should not use the respective plugins if you do not want social network providers to obtain data concerning this online offer or to continue to use this data.

a. Social plugins with 2-click solution

With a so-called 2-click solution, we protect you from having your visits to our websites recorded and evaluated by social network providers as standard. When you access a page of our internet offer, which contains such plugins, these are initially deactivated. The plugins are not activated until you click the provided button.

b. Facebook plugins

94304, USA, and under www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland (“Facebook”). You will find an overview of the plugins from Facebook and their appearance here:https://developers.facebook.com/docs/plugins/?locale=en_EN; you will find information on data protection at Facebook here: http://www.facebook.com/policy.

c. X plugins

X is provided by X Corp., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. You will find an overview of the plugins from X and their appearance here: https://developer.twitter.com/; you will find information on data protection at X here: https://twitter.com/de/privacy.

d. LinkedIn plugins

LinkedIn is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). You will find an overview of the plugins from LinkedIn and their appearance here: https://developer.linkedin.com/plugins; you will find information on data protection at LinkedIn here: https://www.linkedin.com/legal/privacy-policy.

12. Your rights

You have a number of rights under data protection law in relation to the way we process your personal data, although these are not absolute and in some instances we may be unable to accept your request, in which case we will respond to you to explain why. These are set out below. You may contact us using the details on our site (or by contacting us directly – details below) to exercise any of these rights and we will respond to any request received from you within one month from the date of the request.

Number description of right

• Right 1: A right to access personal data held by us about you.
• Right 2: A right to require us to rectify any inaccurate personal data held by us about you.
• Right 3: A right to require us to erase personal data held by us about you. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with Right 6 below).
• Right 4: In certain circumstances, a right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but we require the data for the purposes of dealing with legal claims.
• Right 5: In certain circumstances, a right to receive personal data, which you have provided to us, in a structured, commonly used and machine readable format. This right will only apply where the processing is based on consent or a contract (see above) and the processing is carried out by automated means. You also have the right to require us to transfer this personal data to another organisation, at your request.
• Right 6: A right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights or which are for the establishment, exercise or defence of legal claims.
• Right 7: A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affect you.
• Right 8: A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products.

13. Updating your information

If you believe your details are incorrect you can amend your details by contacting us at the address provided below.

14. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

This policy was last reviewed and updated: November 2020

Contact

If you wish to contact us, please find us at the address stated in the "Controller" section (see no. 2).

To assert your rights and to notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-dataprotection

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
Postfach 30 02 20
70442 Stuttgart

GERMANY

or

mailto: DPO@bosch.com.